JOHN FRICKE
Fayetteville
Summary
Results driven billing expert with extensive experience in financial analysis, invoicing, and account reconciliation. Proven track record of optimizing billing processes and efficiently resolving discrepancies to enhance operational efficiency. Recognized for strong collaboration, adaptability, and commitment to achieving organizational goals. Proficient in estimate writing, insurance claims management, and administrative support systems, ensuring seamless financial operations.
Overview
4
4
years of professional experience
Work History
Property Billing Specialist
Elite Construction Solutions
07.2024 - Current
- Standardized billing reconciliation procedures for 500+ property claims annually using Blaze CRM.
- Achieved a 15% reduction in invoice errors and a 20% improvement in payment collection timelines.
- Analyzed billing discrepancies to identify root causes and improve billing accuracy.
- Maintained comprehensive records to ensure compliance and accuracy.
- Supported cross-functional teams to resolve complex claims and improve client satisfaction.
CAC Writer
Elite Construction Solutions
07.2023 - 07.2024
- Utilized Symbility and Xactimate to create accurate insurance estimates and supplements.
- Tracked claims and workflow using Salesforce, documenting all communications.
- Collaborated with adjusters, contractors, and policyholders to ensure clarity and timely resolution.
- Maintained organized records and adhered to compliance standards across all estimates.
Guest Services Agent
Missouri State Parks
07.2021 - 10.2022
- Provided exceptional guest service, enhancing visitor experience and satisfaction.
- Managed reservations, inquiries, and check-in processes to reduce wait times.
- Resolved guest issues promptly, contributing to improved satisfaction ratings.
- Trained new staff on service protocols, supporting a strong team environment.
- Built positive relationships with guests and encouraged repeat visits.
Education
Bachelor of Arts - Economics
University of Arkansas
Fayetteville, AR12-2024
Skills
- CRM and QuickBooks
- Stripe and Xactimate
- Symbility and Salesforce
- Invoice processing
- Reconciliation and collections
- Microsoft Excel
- Data organization
- Estimate writing
- Communication skills
- Customer service
- Collections
- Billing systems and software
Timeline
Property Billing Specialist
Elite Construction Solutions
07.2024 - Current
CAC Writer
Elite Construction Solutions
07.2023 - 07.2024
Guest Services Agent
Missouri State Parks
07.2021 - 10.2022
Bachelor of Arts - Economics
University of Arkansas