Dynamic Restaurant Manager with proven leadership skills and a commitment to exceptional customer service. Expertise in team training and operational management, driving improvements in service quality and guest satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Red Lobster
Parma, OH
11.2023 - 07.2025
Managed daily restaurant operations and maintained service quality standards.
Trained and supervised staff to ensure efficient workflow and customer satisfaction.
Implemented inventory control procedures to manage food and supply costs.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Server
Outback Steakhouse
Parma, OH
08.2022 - 10.2023
Provided excellent customer service to enhance dining experience.
took orders and communicated special requests to kitchen staff.
Served food and beverages promptly to guests at tables.
Assisted in training new servers on menu items and service standards.
Handled cash transactions and processed payments accurately at the register.
LPN Charge Nurse
Broadview Nursing Centre
Cleveland, Ohio
03.2018 - 08.2022
Supervised nursing staff to ensure compliance with care protocols.
Administered medications and treatments as prescribed by physicians.
Coordinated patient care plans with interdisciplinary teams.
Assisted with training new nursing staff on procedures and policies.
Documented patient interactions in electronic health records accurately.
Resolved patient concerns by communicating effectively with families and staff.
Manager
Healthcare Services Group
Kennebunk, Maine
10.2005 - 01.2015
Managed daily operations in healthcare service delivery and support.
Coordinated team schedules to ensure adequate staffing levels.
Trained new staff on operational procedures and safety protocols.