John Galbraith
Portland,OREGON
Summary
Committed Bus Driver relays schedule and route information to keep passengers informed of changes or delays. Dedicated to safety and passenger satisfaction, illustrated through positive feedback and excellent driving record. Properly reports incidents, accidents and mechanical concerns.
Overview
19
19
years of professional experience
Work History
Bus Driver
Trimet
Portland, OREGON
09.2016 - 12.2023
- Reported any mechanical or operational issues to maintenance staff promptly.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Collected fares, tickets and passes accurately.
- Checked passenger tickets throughout route journey to ensure they had valid tickets for their destination.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Transported passengers on predetermined routes while obeying traffic regulations.
Warehouse/Customer Service Representative Team Lead
Mygrant Glass Co
Portland, OREGON
08.2004 - 05.2015
- Maintained up-to-date knowledge about products and services offered by the company.
- Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently.
- Resolved escalated customer complaints in a timely manner.
- Trained staff to provide excellent customer service to challenging customers.
- Oversaw daily operations of department through combination of careful planning and troubleshooting.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Verified accuracy of incoming shipments against purchase orders.
- Transported goods to designated areas within the warehouse facility.
- Identified discrepancies between physical count and computer data.
- Provided assistance in loading and unloading containers from ships and trains.
- Inspected damaged goods prior to disposal or return to vendor.
- Followed established guidelines for picking orders accurately.
- Inspected incoming shipments for damage or discrepancies.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Processed returns of defective merchandise as required.
- Maintained stock levels in accordance with company policies.
- Staged and sorted multiple types of products for loading.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Secured items in truck by strapping over protective padding.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Education
Some College (No Degree) - Computer Animation
The Art Institute of Portland
Portland, ORSome College (No Degree) - Painting
Pacific Northwest College of Art
Portland, ORSkills
- Regulatory Compliance
- Passenger Safety
- Map Reading
- Passenger Assistance
- Vehicle Maintenance
- Safe driving techniques
- DOT standards
- Impeccable driving record
- Safety practices
- Defensive driving expert
- Strong safety history
- Passenger Interaction
- Local traffic laws
- Local street knowledge
- Route Navigation
- Emergency Procedures
- CDL Class B
Timeline
Bus Driver
Trimet
09.2016 - 12.2023
Warehouse/Customer Service Representative Team Lead
Mygrant Glass Co
08.2004 - 05.2015
Some College (No Degree) - Computer Animation
The Art Institute of Portland
Some College (No Degree) - Painting
Pacific Northwest College of Art