John Galish
Saraland,Alabama
Summary
Result-driven Technical Service Manager with solid background in overseeing and managing complex technical projects. Possess strong skills in strategic planning, team leadership, and problem-solving that have contributed to improved operational efficiency in previous roles. Strengths include customer-focused service delivery, end-to-end project management, and fostering collaborative work environments that drive business objectives and enhance customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
OEM Technical Manager
ArcelorMittal
Saraland, AL
02.2021 - Current
- Developed and implemented service programs to ensure customer satisfaction and traveled throughout NA to provide onsite support.
- Maintained relationships with customers, vendors, and staff to ensure delivery of quality services.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Collaborated with the technical support team to develop strategies for resolving customer issues quickly and efficiently.
Technical Service Engineer
ArcelorMittal
Saraland, AL
08.2010 - Current
- Provided technical assistance to customers regarding product performance and troubleshooting.
- Developed and maintained customer relationships by providing prompt and accurate solutions to inquiries.
- Investigated customer complaints and identified the root cause of issues.
- Assisted account executives with prospect evaluation and qualification.
- Maintained accurate documentation of all claim activity within designated system.
- Provided training sessions for new employees on best practices for adjusting claims.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
Customer Service Manager
Heidtman Steel Products Inc.
Cleveland, OH
08.2008 - 08.2010
- Created and managed budgets for travel, training, and team-building activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Quality Assurance Manager
Viking and Worthington Steel
Valley City, OH
12.2004 - 07.2008
- Developed and implemented quality assurance policies and procedures.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
Quality Management System Consultant
Viking and Worthington Steel
Valley City, OH
07.2004 - 12.2004
- Contracted by executive management to develop and implement revised quality management system processes, procedures, and standards by converting the QMS from a QS9000 procedure-based system to a TS 16949 process-based system. The certification audit was successful, and the company offered and I accepted a full-time position after the certification.
Education
MBA - Organizational Leadership
Spring Hill College
Mobile, AL12-2024
Bachelor of Arts - Business Administration And Management
Walsh University
Canton, OH12-2010
Skills
- Customer Support
- Technical leadership
- Professionalism
- Continuous Improvement
- Product Development
- Field Operations
- Client Relationship Building
- Technical Guidance
- Change Management
- System Design
Certification
- American Society for Quality Certified Quality Engineer #39480
- American Society for Quality Certified Quality Auditor #20218
- American Society for Quality Certified Quality Technician #14173
Timeline
OEM Technical Manager
ArcelorMittal
02.2021 - Current
Technical Service Engineer
ArcelorMittal
08.2010 - Current
Customer Service Manager
Heidtman Steel Products Inc.
08.2008 - 08.2010
Quality Assurance Manager
Viking and Worthington Steel
12.2004 - 07.2008
Quality Management System Consultant
Viking and Worthington Steel
07.2004 - 12.2004
MBA - Organizational Leadership
Spring Hill College
Bachelor of Arts - Business Administration And Management
Walsh University
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