Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Gallen

SWIFTWATER,United States

Summary

Handle customer inquireies, schedule appointments, manage data entry, resolve complaints and follow company policies and procedures as a brand professional.

Overview

Work History

Behavioral Health Specialist

Pocono Mountain Recovery Center
Henryville, PA
  • Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues.
  • Conducted individual and group therapy sessions to address psychological and emotional issues.
  • Developed and implemented treatment plans for individuals with mental health problems.

Customer Service Representative

Lowes Home Improvment
Mount Pocono, PA
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Teacher

Pocono Mt. School District
Mount Pocono, PA
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.

Education

Bachelor of Arts - Mathematics

Arcadia University
Glenside, PA
05-1999

Skills

  • Group Counseling
  • Medication Management
  • Cognitive Behavioral Therapy
  • Clinical Assessments

Timeline

Behavioral Health Specialist

Pocono Mountain Recovery Center

Customer Service Representative

Lowes Home Improvment

Teacher

Pocono Mt. School District

Bachelor of Arts - Mathematics

Arcadia University

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John Gallen