John Gallo
Warwick
Summary
Dynamic Business Systems Analyst with a proven track record at Citizens Bank, excelling in requirements analysis and user acceptance testing. Adept at developing test strategies and fostering collaboration across teams, I enhance system functionality while ensuring alignment with business needs. Recognized for strong problem-solving skills and meticulous attention to detail.
Overview
2026
2026
years of professional experience
Work History
Business Systems Analyst
Citizens Bank
05.2020 - Current
- Analyzed business requirements to enhance system functionality and improve user experience.
- Collaborated with cross-functional teams to gather and document functional specifications.
- Developed detailed process maps to identify areas for improvement and streamline workflows.
- Facilitated user acceptance testing to validate system enhancements and ensure alignment with business needs.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Trained business personnel in use of systems.
- Assessed business requirements to create focused solutions.
- Work directly with vendors including: Blend, Dark Matter technologies, Docutech, Servicelink, Equifax.
Test Strategy Analyst
Citizens Bank
10.2017 - 05.2020
- Implemented monitoring systems to track progress against strategic goals, ensuring timely course corrections as needed.
- Managed diverse project portfolios by prioritizing resources based on strategic alignment and ROI potential, maximizing overall value creation.
- Championed change management initiatives across the organization, fostering adaptability and resilience in response to industry shifts.
- Collaborated with cross-functional teams to develop innovative solutions, fostering a culture of creative problem solving.
- Collaborated with the Systems integration and UAT testing teams to create and execute testing scenarios to ensure releases were successful.
UAT Test Lead
Citizens Bank
- Participated in user acceptance testing to validate functionality against business requirements.
- Assisted in developing test plans and test cases for various software applications including: Blend, Empower, Spark pricing enginee.
- Documented defects and collaborated with development teams for timely resolution.
- Researched and learned testing tools to improve testing processes and efficiency.
Education
Network Engineering
New England Institute of Technology
East Greenwich, RISkills
- Test case design
- Team leadership
- End-to-end testing
- Functional testing
- Test data management
- User acceptance testing
- Regression testing
- Test strategy development
- Business processes
- Performance testing
- Requirements analysis
- Documentation proficiency
- Defect management
- Test planning
- Defect tracking
- Scrum framework
- Test scripts
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Timeline
Business Systems Analyst
Citizens Bank
05.2020 - Current
Test Strategy Analyst
Citizens Bank
10.2017 - 05.2020
UAT Test Lead
Citizens Bank
Network Engineering
New England Institute of Technology
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