Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Gangi

Fort Collins,CO

Summary

Offering positive attitude and willingness to learn and grow in dynamic environment. Brings understanding of effective customer service and ability to handle transactions and maintain cleanliness. Ready to use and develop communication and multitasking skills in any role.

Overview

4
4
years of professional experience

Work History

Sales Associate

Addy's Fine Wine and Spirits
05.2025 - Current
  • Assisted customers in selecting premium wines and spirits based on preferences and occasion.
  • Maintained inventory accuracy through regular audits and stock replenishment activities.
  • Educated customers on product features, enhancing overall shopping experience and satisfaction.
  • Collaborated with team members to optimize store displays and promotional setups.
  • Processed transactions efficiently, ensuring a smooth checkout experience for all customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Barista

Starbucks
08.2023 - 06.2024
  • Trained new baristas on beverage preparation and customer service standards.
  • Ensured consistent quality of beverages through adherence to recipes and presentation guidelines.
  • Managed inventory levels, restocking supplies to maintain operational efficiency.
  • Collaborated with team members to optimize workflow during peak hours for enhanced customer experience.
  • Implemented process improvements that reduced wait times and increased customer satisfaction ratings.
  • Handled escalated customer complaints effectively, fostering positive relationships and loyalty.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Dental Lab Technician

Shatkin First
06.2023 - 09.2023
  • Scan in dental models to prepare for stent cases
  • Prep cases to be scanned
  • Set up stent cases
  • Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
  • Prepared wax bite-blocks and impression trays for use.
  • Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
  • Placed tooth models on apparatus mimicking bites and movement of patients' jaw to evaluate functionality of models.
  • Adhered to specifications to craft well-fitting appliances.
  • Prepared metal surfaces for bonding with porcelain to create artificial teeth.
  • Completed detailed models of patients' mouths to create accurate devices.
  • Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
  • Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
  • Loaded newly constructed teeth into porcelain furnaces to bake porcelain onto metal framework.
  • Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
  • Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
  • Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
  • Inspected broken or out-of-date apparatus for special specifications before repairing and making new ones.
  • Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.

Dental Assistant

Aesthetic Associates Centre
07.2021 - 10.2022
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Exposed, developed and mounted dental x-rays.
  • Prepared patient X-rays and images for review by dentist.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled and confirmed patient appointments.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared patient x-rays and images for dentist review.
  • Monitored patient comfort and safety during dental procedures.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Education

High School Diploma -

Williamsville South High School
06.2024

No Degree - Political Science

Colorado State University
Fort Collins, CO
05-2028

Skills

  • Dental Records
  • Treatment Evaluation
  • Dental Impressions
  • Dental Appliances
  • Infection Control Procedures
  • Four-Handed Procedures
  • Team Collaboration
  • Strong Manual Dexterity
  • Patient Intake Procedures
  • Patient Schedule Management
  • Dental Staff Assistance
  • Taking X-Rays
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Exceptional customer service
  • Sales expertise
  • Store opening and closing
  • Conflict resolution
  • POS system operation

Timeline

Sales Associate

Addy's Fine Wine and Spirits
05.2025 - Current

Barista

Starbucks
08.2023 - 06.2024

Dental Lab Technician

Shatkin First
06.2023 - 09.2023

Dental Assistant

Aesthetic Associates Centre
07.2021 - 10.2022

High School Diploma -

Williamsville South High School

No Degree - Political Science

Colorado State University

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