Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
John Garcia

John Garcia

Brownsville

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Yard Hand

McCoy's Building Supply
08.2021 - 08.2023
  • Assisted in expediting shipping processes by loading and unloading trucks with proper materials and equipment.
  • Reduced downtime with prompt maintenance of yard vehicles, ensuring their continuous functionality.
  • Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
  • Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
  • Assisted customers with loading lumber and other various building materials.

Deputy Jailer

Bee County Jail
01.2020 - 07.2022
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Performed routine inspections of facility equipment to ensure proper functioning and adherence to safety standards.
  • Implemented new programs to address inmate needs such as mental health support and addiction recovery resources.
  • Conducted regular headcounts to verify the presence of all assigned inmates within the housing unit.

Customer Service Representative

Maximus Call Center
07.2019 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Correctional Officer

TDCJ
04.2018 - 07.2020
  • Improved inmate behavior by enforcing strict disciplinary procedures and maintaining consistent communication.
  • Contributed to effective rehabilitation programs by coordinating with counselors and offering guidance to inmates on available resources.
  • Participated in ongoing training initiatives to stay current on industry best practices, leading to continuous improvement in job performance.
  • Enhanced prison safety by conducting thorough cell searches for contraband items.
  • Completed intake paperwork, fingerprints, and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Education

High School Diploma -

Lopez High School
Brownsville, TX

Skills

  • Measuring skills
  • Heavy equipment operation
  • Pallet jack operation
  • First aid training
  • Wood identification
  • Environmental awareness
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Verbal communication
  • Stress tolerance

Certification

  • Certified Welder -Training - 5 Months

Timeline

Yard Hand

McCoy's Building Supply
08.2021 - 08.2023

Deputy Jailer

Bee County Jail
01.2020 - 07.2022

Customer Service Representative

Maximus Call Center
07.2019 - 09.2020

Correctional Officer

TDCJ
04.2018 - 07.2020

High School Diploma -

Lopez High School

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