John Gasper
Canyon Lake,CA
Summary
Dynamic professional with a robust background in customer service and sales management, recognized for efficiently resolving inquiries and consistently achieving high satisfaction rates. Proven ability to leverage strong communication and problem-solving skills to enhance overall customer experience, alongside a commitment to team goals and organizational success. Extensive experience in various industries, including construction and business ownership, has cultivated a respected reputation for quality and results. Adept at multitasking and adapting to new challenges, with a strong focus on training and motivating teams to exceed expectations.
Overview
45
45
years of professional experience
Work History
Outside Sales
Hydro Dimensions Walk in Bathtubs
03.2019 - Current
- Hydro Dimensions has never had Plumbing Supply companies of which there are 33,000 and acquired only Direct Dealers.
- Identify areas of the country that were underserved by representation of our product.
- Supported outside sales representatives during the closing stages of larger deals enabling a smoother transition for customers.
- Travel and meet with possible candidates for Rep positions in the Midwest and South where the need was greatest.
- Represent at Trade Shows around the country.
- Partnered with outside sales teams to coordinate joint efforts on key accounts and expand overall market presence.
- My duties were to locate and engage Independent Reps, interview and train qualified people to present our products.
- Developed and wrote a Trouble Shooting guide for onsite repairmen.
Vice President of Sales
Therapy Tubs, Inc.
02.2008 - 01.2018
- Given the task to plan and implement sales and marketing strategies for growth and profitability in a realigned startup company.
- Develop profitable and sustainable business relationships.
- Manage and oversee independent manufacturer representatives.
- Create Power Point presentations and videos for Sales, Product Knowledge and proper Installations of our product line.
- One of my strongest attributes is attention to detail and because of this I was given the task of establishing Quality Control Standards for product leaving the factory.
- Develop Customer Service protocol for troubleshooting product issues in the field for fast resolution.
- R&D – collect and communicate information from our distribution network, competitors and customer’s new ideas and improvements we could make to our product.
- Included travel to improve and train proper installations and product knowledge wherever needed.
In Home Sales and Store Connectivity
Home Depot Exteriors
08.2017 - 12.2017
- Fully onboarded with background check and drug testing and two interviews with HR and Sales Manager.
- Completed 4 weeks of intensive video classroom training which included learning company culture to full exterior product training in windows, roofing, siding, gutters and insulation.
- Two weeks of field training and earned a Home Improvement Contractor license.
- Ran sales leads for in home presentations.
- Trained store associates in lead generation and product knowledge at two store locations.
- Invited back to Therapy Tubs as Director of Sales (1-2018 to 6-2018) Would like opportunity to explain short employment at Home depot.
Licensed California Contractor B1-C54
Gasper Tile Co.
01.1981 - 01.2010
- Owned and operate this contracting company with full accountability for all sales, purchasing, labor, scheduling, and costing requirements for the kitchen and bathroom remodeling of homes.
Construction Coordinator
Home Systems of Northern California
11.2004 - 06.2006
- Provided operational oversight and direction for all phases of manufactured home installations from initial site development to final inspection prior to occupancy.
- Monitored work progress, participated in project meetings, and resolved any construction problems, issues, or concerns.
- Ensured contractor and sub-contractor compliance with job specifications, terms, and conditions; and, managed various construction personnel assigned to project.
- Performed administrative functions such as generated business correspondence, maintained daily work log on significant project facts; and, participated in constructability reviews.
- Assisted with the processing of all required documents such as permits, superintendent reports, and associated regulatory requirements.
National Sales Manager
Ameriwest Industries/Tempo Hardware
02.2002 - 05.2003
- Facilitated sales meetings and made presentations that resulted in new business.
- Recognized for leadership ability and goal setting; and, mentored high achieving sales teams. Supervised staff of 3 Regional Sales Managers who managed up to 47 nationwide independent sales representatives three inside Sales Account managers.
- Worked closely with industry organizations such as CSI, BHMA, DHI, NSDJA, and LMC and promoted product compliance and name recognition.
- Wrote company 10-part spec and CSI 3-part spec; and, produced all technical information for company website.
- Introduced commercial products to architectural and design firms for possible specification.
- Wrote and conducted product training sessions for customer service departments.
Education
High School Diploma -
San Gabriel High
San Gabriel, CASkills
- Integrity and trustworthiness
- Loss prevention
- Client relationship management in sales
- Sales strategy development
- Strong sales skills
- Performance-driven sales
- Detail-oriented
- Team Training
- Inventory control
Experienced
Specializing in Leading Teams to Exceed Expectations
Timeline
Outside Sales
Hydro Dimensions Walk in Bathtubs
03.2019 - Current
In Home Sales and Store Connectivity
Home Depot Exteriors
08.2017 - 12.2017
Vice President of Sales
Therapy Tubs, Inc.
02.2008 - 01.2018
Construction Coordinator
Home Systems of Northern California
11.2004 - 06.2006
National Sales Manager
Ameriwest Industries/Tempo Hardware
02.2002 - 05.2003
Licensed California Contractor B1-C54
Gasper Tile Co.
01.1981 - 01.2010
High School Diploma -
San Gabriel High