John Gaulin
Collision Management
WInston,Georgia
Summary
Results-driven Lean Process Specialist with 25 years of experience in the automotive aftermarket collision repair industry, recognized for optimizing operational efficiency and enhancing training programs. Dedicated franchise process trainer for 15 years at ABRA Auto Body and Glass and Driven Brands, possessing extensive knowledge of best practices and industry standards. ICAR Platinum Certified and an expert in CCC One, with proficiency in Audatex and Mitchell estimating systems, consistently delivering exceptional results and driving continuous improvement initiatives. Committed to fostering a culture of excellence and innovation within teams to achieve organizational goals.
Overview
23
23
years of professional experience
Work History
Trainer and Store Support
Wren's Collision Group
Atlanta, California
08.2021 - 12.2022
- Developed new Standard operating procedures incorporating lean management principles reducing repair cycle time from 21 days to 15 days,
- Worked with Direct Repair program partners adding over 100 new direct repair programs to out individual locations in the first 2 years,
- Developed training and information access using Microsoft Teams.
- Developed and conducted training covering, operations, estimating, vehicle measurement.
- Integrated 8 new locations into the wrens network network.
- Developed and delivered comprehensive training programs for new hires, enhancing onboarding efficiency.
- Implemented standardized training materials to ensure consistency across all training sessions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Integration Manager
Driven Brands, Collision
08.2021 - 12.2022
- Worked with incoming new franchise locations to ensure compliance with brand standards encompassing; Initial systems set up, Branding, Ensuring required equipment standards met, Quality Processes were in place, Claims handling processes were in place, Proper file management processes in place. Client satisfaction rate at 95%, Average Integration time 180 days.
- Integration team subject matter expert for CCC One, conducted web based additional training on CCC for any new franchise location in the integration process as needed.
- Oversaw compliance with industry standards during system integrations.
Compliance Manager
Driven Brands, Collision
10.2020 - 08.2021
- Developed a standardized format for Insurance Program procedural documents, converted 8 performance based agreement accounts into the standardized format. This simplified the store level employees by giving them the requirements in a simple and easy to access format.
- Managed Compliance with insurance programs assisting shops with completing training on time, reviewing and making sure required documents were uploaded to multiple compliance sites used by the carriers.
- In response to the travel restrictions during COVID developed a remote GAP review process to document GAPS between Driven Brands requirements for locations and their current status. Purpose of this document was to get a feel if the franchise candidate was a good fit and to make sure the candidate was aware of expenses that would be incurred during the integration process.
- Managed OEM certifications for ABRA and CARSTAR franchise locations, worked with representatives of the various OEM certification teams as an intermediary with the locations to ensure compliance items were completed timely by the stores.
- Conducted comprehensive audits to identify compliance gaps and enhance operational effectiveness.
Process Specialist
Abra Auto Body & Glass, Franchise
07.2011 - 10.2020
- Supported 65 Locations including Owners, Manages and 350 admin employees.
- Supported CCC One, Mitchell ABSE, OE Connect, Parts Trader, including installation, training, and remote support.
- Updated the ABRA playbook for the franchise group for changes from the ABSe management system to the CCC Management System. Supported adoption of updated playbook process with onsite and remote training.
- New store integration and training onsite.
- Direct program repair management including creation of standardized documentation for 32 DRP programs.
- Managed ICAR training, DRP compliance, and documentation support
- Member CCC integration committee to combine the CCC platform for all three DrivenBrand franchises.
Estimator / General Manager / Quality Assurance
Abra Auto Body & Glass, Georgia
11.2001 - 07.2011
- Started as an estimator, worked up to a general manager of a small location of 10 employees doing 200,000 per month in sales.
- As quality assurance manager developed standardized DRP documents for the Atlanta market. Supported conversions of shop management systems from ABS to ABSe and later from ABSe to CCC One.
- Responsible for updating shop and insurance company profiles for the Atlanta market in CCC and Audatex systems.
Total Loss Specialist/ Sr. Claims Adjuster
Nationwide Insurance, Georgia
Atlanta, Georgia
11.1999 - 11.2001
- Entry level position in the collision repair field, developed my initial estimating skills, learned to value vehicle. Negotiated total loss settlements with policy holders and claimants. Was the most efficient total loss adjuster in the Atlanta unit in my first year.
- Promoted to Sr. Claims adjuster and continued to develop my skills as an estimator.
- Directed claims negotiations within allowable limit of and supported successful litigations for advanced issues.
Education
Bachelor of Arts - Economics
University of Georgia
05.1992
Skills
- Operational leadership
- Instructional coaching
- Facilitating group instruction
- Strong verbal and non-verbal communication
- In-depth subject matter knowledge
- Program coordination
- Skilled in using CCC One estimating software
Linked In
https://www.linkedin.com/in/john-g-a721227/
Timeline
Trainer and Store Support
Wren's Collision Group
08.2021 - 12.2022
Integration Manager
Driven Brands, Collision
08.2021 - 12.2022
Compliance Manager
Driven Brands, Collision
10.2020 - 08.2021
Process Specialist
Abra Auto Body & Glass, Franchise
07.2011 - 10.2020
Estimator / General Manager / Quality Assurance
Abra Auto Body & Glass, Georgia
11.2001 - 07.2011
Total Loss Specialist/ Sr. Claims Adjuster
Nationwide Insurance, Georgia
11.1999 - 11.2001
Bachelor of Arts - Economics
University of Georgia
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