John Gay
Service Professional
Hudson,NY
Summary
Experienced team builder skilled in effective communication to streamline processes and foster unity among team players, resulting in high levels of performance. Utilizes leadership expertise to analyze and coach team members towards achieving success. Deeply understands the importance of exceptional customer service and its impact on repeat business as a service manager at a busy domestic dealer. Objective is to cultivate an atmosphere of professionalism and pride within the team, enabling us to deliver world-class service to customers and drive business growth. Eager for the opportunity to collaborate with the team and propel it to new heights.
Overview
30
30
years of professional experience
18
18
years of post-secondary education
4
4
Certifications
Work History
Parts and Service Director
Orchard CDJR
Hudson, NY
11.2023 - 8 2024
- Oversee start-up of parts and service department after buy/sell
- Processed warranty claims
- Increased warranty labor rate by 45%
- Increased warranty parts markup by 30%
- Fostered commercial accounts.
Service Manager
Ruges Ford
Rhinebeck , NY
01.2023 - 11.2023
- Service Manager for busy service department
- Attended Ford Model E startup
- Mentored and trained technicians
- Maintained customer relations
- Fostered commercial accounts.
Service Manager
Sawyer Motors, Jeep Chrysler Dodge Ram
Saugerties, New York
04.2016 - 01.2023
- Responsible for day-to-day operation of the service department
- Mentor technicians and advisors
- Ensure technicians have current training requirements
- Interact with customers to resolve concerns
- Monitor sales and expense metrics daily
- Interact with management team for seamless customer experience
- Promote communication through open discussion
- Improve efficiency by streamlining process and removing barriers
- Interact with Stellated employees to resolve customer concerns
- Increased warranty labor rate by 40%
- Train advisors
- Perform warranty claim submission
- Member of 20 Group
- 5 time recipient of J.D
- Powers/FCA Customer First award
- Maintained premium warranty dealer status
- Attended NADA boot camp for service managers.
General Manager
J and J Automotive
Rhinebeck, NY
01.2004 - 03.2016
- Conduct day-to-day operations from diagnosis of vehicles to customer relations
- Conducted employee review
- Responsible for overall performance of business
- Reduce operating costs by negotiating with vendors for additional discounts
- Develop new business and raise income by implementing seven day work week
- Gained AAA approved auto repair status
- Attend Rhinebeck Chamber Of Commerce functions for networking purposes
- Manage social media.
Assistant Professor of Automotive Technology
Columbia-Greene Community College
Hudson, NY
01.1999 - 01.2004
- Performed instruction of Ford curriculum
- Assisted with articulation agreements
- Conducted on-site student evaluations during work internship
- Served as department academic advisor
- Participated in college committees including retention, student life, and housing
- Interacted with industry personnel for the betterment of the program
- Participated in recruiting events in conjunction with admissions personnel
- Contributed to curriculum review and revision within automotive department.
Service Technician
JOHNSON FORD
Kingston, NY
04.1994 - 08.1999
- Performed the duties of a service technician
- Achieved master Chassis and Powertrain technician status.
Education
Master in Public Administration -
Marist College
Poughkeepsie, NY 01.2012 - 01.2016
Bachelor of Science in Liberal Studies -
Excelsior College
Albany, NY 01.2000 - 06.2012
AAS in Automotive Technology Ford ASSET -
Greene Community College
Hudson, NY 06.1994 - 06.1996
Skills
Microsoft office (10 years)
Various social media and internet-driven platforms (10 years)
Auto Service Management
Higher Education Teaching
Brake Repair
Automotive Repair
Mechanic Experience
Automotive Diagnostics
Vehicle Maintenance
Suspension
Oil Change
Alignment
Diesel Engine Repair
EMT Experience
Tire Service
Mechanical Knowledge
Electrical Experience
Service Technician Experience
Transmissions
Hydraulics
Welding
Automotive service (10 years)
Leadership
Customer service
Operations management
Management
Auto Estimating
Supervising experience
Sales
Human resources
Auto service management
Powertrain
Facilities Maintenance
Vehicle diagnostics
Scheduling and Planning
Sales Support
Employee Evaluation
Warranty Administration
Parts Procurement
Automotive Industry Knowledge
Service Operations
Teamwork and Collaboration
Computer Skills
Customer Service
Positive Attitude
Problem-Solving
Time Management
MS Office
Problem-solving abilities
Team Leadership
Multitasking
Operations Management
Sales strategy
Multitasking Abilities
Excellent Communication
Talent Acquisition
Customer Relations
Decision-Making
Self Motivation
Problem Resolution
Time management abilities
Adaptability and Flexibility
Effective Communication
Performance Management
Team Collaboration
Active Listening
Organizational Skills
Pricing strategy
Market Research
Staff Management
Team building
Attention to Detail
Customer Relationship Management
Documentation And Reporting
Business Analysis
Strategic Planning
Relationship Building
Task Delegation
Work Planning and Prioritization
Marketing strategy
Analytical Thinking
Employee Training
Negotiation and Conflict Resolution
Reliability
Staff Development
Managing Operations and Efficiency
Professionalism
Business Planning
Interpersonal Skills
Task Prioritization
Data Analysis
Project Planning
Crisis Management
Cost Control
Analytical Skills
Risk Management
Negotiation
Supply Chain Management
Emergency Response
Written Communication
Training and Development
Continuous Improvement
Administration and Reporting
Interpersonal Communication
Conflict Resolution
Marketing Management
Business Analysis and Reporting
Business Development
Schedule Management
Scheduling and Coordinating
Profit and Loss Management
Lead Generation
Financial Management
Process Improvement
Shift Scheduling
Performance Tracking and Evaluation
Business Administration
Staff Training
Revenue Growth
Goal Setting
Employee Development
Preventive Maintenance
Employee Coaching and Mentoring
Performance Evaluation
Human Resources Management
Hiring and Training
Onboarding and Orientation
Certification
ASE, Present, 19 ASE certifications, some have expired. I can re-certify if needed.
Additional Information
Former Germantown Fire District commissioner and safety officer.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Parts and Service Director
Orchard CDJR
11.2023 - 8 2024
Service Manager
Ruges Ford
01.2023 - 11.2023
Service Manager
Sawyer Motors, Jeep Chrysler Dodge Ram
04.2016 - 01.2023
Master in Public Administration -
Marist College
01.2012 - 01.2016
General Manager
J and J Automotive
01.2004 - 03.2016
Bachelor of Science in Liberal Studies -
Excelsior College
01.2000 - 06.2012
Assistant Professor of Automotive Technology
Columbia-Greene Community College
01.1999 - 01.2004
AAS in Automotive Technology Ford ASSET -
Greene Community College
06.1994 - 06.1996
Service Technician
JOHNSON FORD
04.1994 - 08.1999
ASE, Present, 19 ASE certifications, some have expired. I can re-certify if needed.
EMT-B, 06/2012, Can re-certify if needed.
NADA Service Manager Class, Present, Completed five-day NADA service manager training
Motor Vehicle Inspection License
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