Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Gaylord

La Crosse

Summary

Results-driven professional with extensive experience in customer service and operations management. Demonstrated ability to enhance efficiency and customer satisfaction through effective collaboration, inventory management, and strategic time management. Committed to delivering exceptional service and fostering positive customer relationships.

Overview

1
1
Certification
13
13
years of professional experience

Work History

Shop & Deliver

Instacart
La Crosse, WI
04.2026 - Current

Oversaw selection of items in alignment with customer specifications and preferences. Engaged with customers to clarify order details and resolve any issues. Managed packing of groceries for timely delivery, ensuring product standards were met. Executed efficient navigation of stores to accurately locate products. Conducted inventory monitoring during shopping trips to ensure stock levels were adequate. Collaborated with store staff to enhance product quality and availability. Maintained a professional demeanor in interactions with customers and store staff. Streamlined delivery processes for groceries, enhancing routing efficiency.

Delivery Driver

DoorDash
La Crosse, WI
04.2020 - Current

Oversaw prompt delivery of food orders to multiple locations leveraging mobile app navigation. Streamlined delivery routes by applying strategic time management to enhance productivity. Liaised with restaurant personnel to ensure order accuracy before collection. Effectively communicated delivery updates and special customer requests. Delivered exceptional customer experiences through engaging interactions during deliveries. Adhered to safety protocols while driving in varying traffic environments. Upheld vehicle cleanliness and functionality of delivery tools. Alerted customers swiftly about any delivery delays to enhance satisfaction.

Respite Care Provider

Ilife
La Crosse, WI
06.2014 - Current

Delivered compassionate care to individuals with disabilities in residential settings. Facilitated daily living activities for clients, fostering autonomy and dignity. Collaborated with multidisciplinary healthcare professionals to optimize client outcomes. Monitored client safety consistently while providing respite care services. Addressed challenging behaviors using de-escalation techniques in line with best practices. Cultivated trusting relationships with clients, enhancing their emotional well-being. Engaged in team meetings to strategize optimal approaches for client care. Executed timely crisis interventions to support clients in distress, ensuring a secure environment.

Home Health Aide

GT Independence-Self Directed Care
La Crosse, WI
01.2014 - Current

Cultivated supportive companionship and emotional assistance to elevate client well-being. Developed trusting relationships with clients and families to enhance communication and rapport. Facilitated medication self-administration for clients while overseeing compliance. Upheld a consistently safe and clean environment for all clients. Customized meal preparations according to dietary prescriptions to meet nutritional standards. Assessed emergency situations and activated appropriate response measures. Led collaboration with multidisciplinary teams to design impactful care strategies. Stimulated client engagement through entertainment activities such as games and discussions.

General Manager

Papa John's Pizza
Onalaska, WI
10.2025 - 04.2026

Directed daily operations to enhance service efficiency and customer satisfaction. Developed and executed marketing promotions that elevated customer engagement and increased sales. Supervised staff to ensure compliance with food safety and cleanliness standards. Coordinated employee scheduling to maximize coverage during peak hours. Trained new employees on operational procedures and company policies. Managed inventory processes to enhance product availability and reduce waste. Resolved customer issues promptly to enhance overall dining experiences. Administered employee disciplinary actions through clear communication of policies.

Assistant Manager

Toppers Pizza Inc.
Onalaska, WI
03.2022 - 09.2025

Directed operations of a bustling pizza restaurant to optimize efficiency. Trained and mentored team members on customer service excellence to uphold service standards. Resolved customer complaints effectively, enhancing loyalty and satisfaction. Coordinated inventory management processes to maintain stock levels and availability. Oversaw cash handling protocols to ensure accuracy and security. Executed food safety initiatives to comply with health regulations. Conducted comprehensive performance reviews to identify developmental opportunities for team members. Organized and led training programs for new employees to ensure operational familiarity.

Education

No Degree - HVac

Western Technical College
La Crosse, WI

High School Diploma -

Continental Academy
Miami, FL
04-2005

Skills

  • Optimistic outlook
  • Collaborative teamwork
  • Customer engagement
  • Effective problem resolution
  • Client interaction
  • Customer relationship management
  • Inventory management
  • Product selection expertise
  • Quality management
  • Inventory control
  • Route efficiency analysis
  • Inventory oversight
  • Order management
  • Flexible and adaptable
  • Multitasking
  • Dependable and responsible
  • Excellent communication
  • Calm under pressure
  • Decision-making
  • Organization and time management

Certification

  • Certified Fork lift Operator, Inland - 2016
  • Serve Safe Certified, Papa Johns - 2026

Timeline

Shop & Deliver

Instacart
04.2026 - Current

General Manager

Papa John's Pizza
10.2025 - 04.2026

Assistant Manager

Toppers Pizza Inc.
03.2022 - 09.2025

Delivery Driver

DoorDash
04.2020 - Current

Respite Care Provider

Ilife
06.2014 - Current

Home Health Aide

GT Independence-Self Directed Care
01.2014 - Current

No Degree - HVac

Western Technical College

High School Diploma -

Continental Academy