John Gearin
Orange Park
Summary
Detail-oriented IT Support Technician with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Sissine's Office Systems
03.2023 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
Game Room Technician
Dave And Busters
02.2022 - 07.2022
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Tested machines to determine proper functioning.
Warehouse Associate
Woodsman Kitchen & Floors
06.2021 - 08.2021
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Host /Server
Wasabi Japanese Steakhouse
09.2018 - 05.2020
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
Education
High School Diploma -
Englewood High School
Jacksonville, FLSkills
- Service Quality
- Complex Problem-Solving
- Client Relationships
- Critical Thinking
- Efficient Service
- Technical support
- Ticket support system management
- Complaint resolution
- Verbal and written communication
Timeline
IT Support Specialist
Sissine's Office Systems
03.2023 - Current
Game Room Technician
Dave And Busters
02.2022 - 07.2022
Warehouse Associate
Woodsman Kitchen & Floors
06.2021 - 08.2021
Host /Server
Wasabi Japanese Steakhouse
09.2018 - 05.2020
High School Diploma -
Englewood High School
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