Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Geddes

Citrus Heights

Summary

Results-driven business owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful small businesses and managing profitable operations. Skillful collaborator and communicator with employees and customers.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Business Owner

Service 1st Auto Glass
07.1997 - Current
  • Owned and operated a highly reputable auto glass business providing services to the Greater Sacramento Area and Bay Area.
  • Designed business plans to define concept, short-term and long-term goals and strategies.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Regularly made cold calls to insurance companies, business accounts and previous customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Processed electronic billing to various major insurance companies and business accounts.
  • Conducted workshops for insurance companies to educate claims adjusters on industry practices and safety procedures.
  • Provided elite customer service by resolving customer issues and calmly responding to shifting priorities.
  • Interacted well with customers to build connections and nurture relationships.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Replaced windshields and windows in vans, trucks and cars.
  • Kept work areas organized, clean and free of hazards in various environments including in shop or at customers' homes or place of work.
  • Strived to maintain customer's vehicle integrity and cleanliness.
  • Trained and guided team members to maintain high productivity and performance metrics.

Coffee Shop Owner

Brewed Awakenings
04.2000 - 05.2005
  • Worked with the County for zoning and permit approval to build a drive-thru coffee shop.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Supervised daily activities of restaurant and employees.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Planned and executed strategies to increase customer loyalty and retention.

Education

High School Diploma -

San Juan High School
Citrus Heights
12-1985

Skills

  • Customer service
  • Performance improvement
  • Attention to detail
  • Customer relations
  • Vendor relationship management
  • Work Planning and Prioritization
  • Process improvement
  • Financial management
  • Task delegation
  • Driven and determined
  • Employee training

Certification

Advanced Driver Assistance Systems (ADAS)

Dow Technologies Automotive Adhesive Certified

Certified Master Auto Glass Technician

Timeline

Coffee Shop Owner

Brewed Awakenings
04.2000 - 05.2005

Business Owner

Service 1st Auto Glass
07.1997 - Current

High School Diploma -

San Juan High School

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John Geddes