John Gerber
Palm Desert,CA
Summary
Highly skilled warranty specialist with strong planning and problem solving abilities. Demonstrated track record in efficiently managing high caseloads in fast-paced environments. Adaptable and results-driven professional with several years of experience in the field.
Overview
24
24
years of professional experience
Work History
Home Warranty Representative
Williams Homes
Palm Springs
01.2022 - Current
- Customer service for 3 communities in the Palm Springs area
- Daily reporting of work orders sent to vendors for repair issues on the interior and exterior of the properties for homeowners
- Walking properties doing QC walks for new houses sold, Coordinating with construction superintendents to resolves repair issues before buyer takes possession
- Monthly walks with new homeowners to add additional repairs prior to move in, in home visits at 60 days and 11 months to make sure homeowner’s are satisfied with prior repairs completed as well as any new repairs found
- Working daily with sales team to coordinate move- ins and customer satisfaction inquires Monthly home owner orientations with new home buyers showing the features and benefits included with the home
- Inspect homes at QC, and Home Orientations, Daily visits to homeowners taking notes and pictures of new repairs Daily Property management entering data into system for corporate to view as well as construction and vendor repair teams
- Daily conversations with existing homeowners to resolve repair issues
- Weekly meetings with warranty and construction staff on zoom updating status on properties
- Light cleaning and repair work performed daily
- Daily data entry of all work orders and reporting in internal CRM
Residential and Commercial home inspections
Any And All Home Inspections
01.2008 - Current
- Residential and Commercial home inspections done monthly
- Checking all items in property along with giving solutions to any items found
- Reporting in easy terms so they can understand and ask follow up questions or address any concerns
- Over 2500 hundred residential inspections performed and 150 commercial inspections performed
Field Technician and Home Inspector
Griffin Residential
Corona
03.2011 - 01.2021
- Working in the legal department, doing daily Inspections of interior and exterior of properties acquired on the REO, short sale and Foreclosure markets
- Appointments running 3 to 5 a day visiting newly acquired properties
- Daily conversations with existing tenants and former owners introducing the company to them and trying to make appointments to talk to the cash for keys manager
- Coordinating move outs and moving trucks to assist in the relocation process
- Daily changing of locks and securing properties to prevent break ins, Daily estimating of repair for demolition work on larger items to our construction department
- Daily picture taking of properties that need repair and then estimating and inputting them into Sales Force CRM.
Repair Contractor Co.
Regis Development Construction – REO Restoration and Preservation
Phoenix, AZ
02.2008 - 03.2011
- Daily outside sales, estimates, and field inspections in the following territories: Orange, Riverside, San Diego, and San Bernardino counties
- Using Sales force CRM and Outlook data bases of over 200 Agents, as well as cold calling property management companies, REO agents, and asset managers looking for properties to do restoration and preservation services
- Daily canvassing in territories for new business
- 40% inside sales calling on existing bids for banks, agents and asset managers while asking for new business
- Field Inspections performed weekly
- BPO’s of newly acquired or released by banks properties to bid list of work or initial services, board ups, clean outs, check electrical, painting carpeting, and plumbing
- Also, ordering cash for keys, and doing occupancy checks, Averaging 2 bids daily and coordinating with our corporate office in Arizona for setting up start days on bids won
- Follow up on existing bid work to insure customer satisfaction with all clients
- Send out bids and billing request to all existing clients as well as QC properties and proof of completion of work by taking “before and after” pictures to submit to clients
- Send out daily email blasts with marketing materials such as power point presentations tailored to client’s aspect of business
- Once a week visits to San Bernardino and Riverside courthouses looking for new clients buying foreclosed properties helping them restore their properties
- Daily computer work on platforms such as Managing Res-net, FAS, and Safeguard dashboards as an account manager
- Fannie Mae account manager completing all assigned tasks like valuations, and cash for keys
- Using a camera, smart phone, wifi hot spot to transmit date in real time and data entry at home office set up dedicated phone, fax, scanner, and printer.
Account Manager
Yellow Book USA
Palm Desert
12.2005 - 02.2008
- Inside and Outside Sales making cold calls to perspective business owners for on-line and print advertising
- 75-100+calls per day
- Write and design ad, and place and in their perspective category in directories
- Also offering additional Internet media program showing business owners how to market their companies online, using search engine optimization and pay per click
- Follow up calls on all clients in sales funnel from classified ads on Internet
- Compile list on excel spread sheets of all monthly sales and document follow up visits with prospective customers by visiting clients face to face
- Coordinate with business owners on final draft before print, Daily business-to-business sales using inside and outside sales calls to close prospective new accounts in my geographic sales territory while using a consultative selling approach; strong presentation and communication skills, accustomed to being managed with weekly activity guidelines; proficiency in Microsoft office and contact-management software such as Sales force, ACT and Goldmine
- Essential Functions include: Cold-calling, tele-prospecting, scheduling first time visits, conducting in-person presentations as well as emailed proposals and contracts, following-up with potential customers, qualifying leads, attaining new business and working with local sales and management team; assisting in measuring and installations of new accounts.
Account Executive /Outside and Inside Sales
National Credit Center
San Diego
10.2000 - 12.2005
- Responsibilities include cold calling the retail auto industry, outside sales as well making outbound sales calls as well as account Management to auto dealerships selling credit reporting
- Using Sales Force CRM as a database to update Accounts, daily incoming calls requiring customer service on existing accounts as well as calling to prospective auto retailers and conducting follow-up calls on prior up selling through Sales Force
- Scheduling 3 client meetings per week, performing evaluations on proposals, preparing sales contracts, conducting retention and service calls and maintaining proper sales reports
- Making between 100-200 combined incoming and out going calls required daily
- Working Experience with all Microsoft Office applications
Education
Associate of Science -
Saddleback Community College
Mission Viejo, CA06-1999
Skills
- Complaint Handling
- Product expertise
- Policy Enforcement
- Supply Chain Coordination
- Product Inspection
- Sales experience
- Sales Support
- Microsoft Office
- Report Generation
- Teamwork and Collaboration
Timeline
Home Warranty Representative
Williams Homes
01.2022 - Current
Field Technician and Home Inspector
Griffin Residential
03.2011 - 01.2021
Repair Contractor Co.
Regis Development Construction – REO Restoration and Preservation
02.2008 - 03.2011
Residential and Commercial home inspections
Any And All Home Inspections
01.2008 - Current
Account Manager
Yellow Book USA
12.2005 - 02.2008
Account Executive /Outside and Inside Sales
National Credit Center
10.2000 - 12.2005
Associate of Science -
Saddleback Community College
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