John Giampapa
West Jordan
Summary
Proven leader with extensive experience at UniFirst, adept in strategic business planning and team leadership. Excelled in enhancing customer satisfaction and driving revenue growth through innovative solutions and effective problem-solving. Skilled in multitasking and fostering strong relationships, consistently exceeding performance targets.
Overview
11
11
years of professional experience
Work History
Market Service Manager
UniFirst
07.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Branch Manager
UniFirst
01.2015 - 07.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded..
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
District Service Manager
UniFirst
05.2013 - 01.2015
- Monitored customer satisfaction metrics closely, implementing corrective actions as needed to maintain high levels of client satisfaction.
- Championed the adoption of new technologies within the department to increase efficiency, reduce costs, and improve overall customer experience.
- Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
- Conducted regular performance reviews for staff members, providing feedback and coaching for improvement.
- Resolved customer complaints in professional and timely manner.
Education
High School Diploma -
Taylorsville High School
Taylorsville, UT06.2004
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Goal-Oriented
- Trustworthy and Honest
- Workplace Safety
- New Employee Hiring
- Culture development
- Relationship Building
- Strategic business planning
- Budget Control
Timeline
Market Service Manager
UniFirst
07.2019 - Current
Branch Manager
UniFirst
01.2015 - 07.2019
District Service Manager
UniFirst
05.2013 - 01.2015
High School Diploma -
Taylorsville High School