John Gibbons
Chesapeake,VA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Corporate Store Servicer
Jersey Mike's Subs/JM Freebird
01.2024 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Work with 29 Jersey Mike's locations throughout Virginia
- Monitored and maintained organized work space, confirming efficient operations.
Area Coach
Jersey Mike's Subs
10.2019 - Current
- Work with and oversee 6 locations in VA Beach that is comprised of 6 General Managers and 60-70 team members
- Create, review and train Management on Inventories and data entry
- Oversee and train managers on food cost, labor cost and store cleanliness standards
- Create, review, authorize and train scheduling according to an hours based system created in house
- Developed training and exercise programs to meet individual requirements and team play strategies
- Conduct monthly evaluations and assess store standards
- Hold monthly huddles and meetings with managers and assistant managers to set goals and review current or upcoming standards
- Review monthly P&L's and forecast ways to encourage growth within each location
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate
- Assessed player abilities and assigned positions according to individual strengths
- Delegated work to staff, setting priorities and goals
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Recruited and trained new employees to meet job requirements
- Interviewed prospective employees and provided input to HR on hiring decisions
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Analyzed business performance data and forecasted business results for upper management
- Resolved customer inquiries and complaints requiring management-level escalation
- Reviewed completed work to verify consistency, quality and conformance.
Certified Trainer
Jersey Mike's Subs
05.2016 - 10.2019
- Hired new management based on skills, job performance and future interests
- Created 12 week program, in house, to take new hires through that would give them skills to be General Manager
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained organization of documents, materials and equipment.
- Documented attendance, participation and progress.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Developed effective training plans based on department needs and objectives.
General Manager
Jersey Mike's Subs
09.2013 - 10.2019
- Oversaw 10-20 team members
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Administered employee discipline through verbal and written warnings
- Recruited, interviewed and hired qualified staff for open positions
- Recruited, trained and empowered employees to achieve key performance indicators
- Created schedules and monitored payroll to remain within budget
- Guided management and supervisory staff to promote smooth operations
- Led employee evaluations with constructive feedback to boost performance
- Trained employees on duties, policies and procedures
- Supervised employees through planning, assignments and direction
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Trained employees on company procedures and worksite safety
- Analyzed quarterly sales statistics and prepared analyses for corporate management
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Education
Bachelor of Science - Criminal Justice
Liberty University
12.2012
Skills
- Behavior standards
- Self-motivated
- Program leadership
- Group leadership
- Mentoring and coaching
- Personable and friendly
- Schedule oversight
- Building relationships
- Team development
- Data evaluation
- Written Documentation
- Financial Analysis
- Motivational Techniques
- Operational Planning
Accomplishments
- Awarded Manager of the Year in 2016 for local Franchise.
- Nominated Manager of the Year for entire Jersey Mike's Franchise Systems in 2016.
- Developed and executed all training systems for current franchise. This includes Manager in training course, phase 1 and 3 certifications and 10 day new hire team member training.
Certification
Certifed Trainer-JMFS-2016 to present
Servsafe Instructor and Proctor-2020 to present
Timeline
Corporate Store Servicer
Jersey Mike's Subs/JM Freebird
01.2024 - Current
Area Coach
Jersey Mike's Subs
10.2019 - Current
Certified Trainer
Jersey Mike's Subs
05.2016 - 10.2019
General Manager
Jersey Mike's Subs
09.2013 - 10.2019
Certifed Trainer-JMFS-2016 to present
Servsafe Instructor and Proctor-2020 to present
Bachelor of Science - Criminal Justice
Liberty University
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