John Gilbreath
Erick
Summary
Dynamic retail professional with a proven track record at Pilot Flying J Travel Center, excelling in customer service and sales expertise. Skilled in visual merchandising and effective communication, I consistently exceeded sales targets while fostering customer loyalty and team collaboration. Committed to enhancing operational efficiency and driving revenue growth through innovative strategies.
Experienced with customer service, product knowledge, and sales techniques. Utilizes strategic merchandising to maximize product exposure and drive sales. Track record of building customer loyalty and addressing inquiries effectively.
Professional retail specialist with proven track record in driving sales and enhancing customer satisfaction. Adept at team collaboration and adapting to changing retail environments. Strong skills in product knowledge, customer service, and inventory management. Reliable and results-driven, consistently contributing to team success and business growth.
Overview
8
8
years of professional experience
Work History
Retail Sales Specialist
Pilot Flying J Travel Center
08.2022 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed relationships with clothing vendors and freight operators.
- Collaborated regularly with colleagues on initiatives aimed at boosting overall store performance.
- Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Issued receipts and processed refunds, credits, or exchanges.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Identified opportunities for upselling complementary items during interactions with clients.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Implemented visual merchandising strategies to optimize product display and attract customer interest.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Lead Sales Key Holder
Dollar General
07.2022 - 11.2022
- Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
- Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Improved overall efficiency in store operations by identifying areas for improvement and implementing necessary changes.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
Lead Sales Supervisor
Loves Travel Stop
03.2017 - 07.2022
- Boosted team morale by creating an inclusive work environment that encouraged collaboration and open communication.
- Continuously refined our value proposition by staying informed about competitor offerings and adjusting messaging accordingly.
- Championed a culture focused on continuous learning by sharing knowledge across teams and encouraging professional development opportunities.
- Consistently met or exceeded quarterly sales targets, contributing to overall company success.
- Mentored new hires to quickly onboard them into the company culture and ensure their success in the role.
- Devised creative solutions for overcoming obstacles encountered during the sales process in order to close deals successfully.
- Provided exceptional customer service, addressing concerns promptly and ensuring satisfaction with purchases.
- Checked store merchandise regularly for proper display and replenishment.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Education
No Degree - Medical Terminology
SWOSU
Sayre, OK05-2013
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Training and mentoring
- Visual merchandising proficiency
- Management
- Attention to detail focus
- Organizational skills development
- Cash handling accuracy
- Computer literacy
- Promotions and specials
- Returns and exchanges handling
- Product knowledge expertise
- Store maintenance
- Interpersonal relationship building
- Negotiation and persuasion
- Sales expertise
- Marketing strategies
- Conflict resolution strategies
- Productivity maximization
- Loss prevention
- Shrink reduction
- Sales forecasting
- Upselling techniques mastery
- Loss prevention awareness
- Store display management
- Customer loyalty cultivation
- Brand representation capacity
- Financial goals
- Sales target achievement
- Teamwork
- Customer service
- Teamwork and collaboration
- Friendly and outgoing
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved service which led to Customer achievement award.
Timeline
Retail Sales Specialist
Pilot Flying J Travel Center
08.2022 - Current
Lead Sales Key Holder
Dollar General
07.2022 - 11.2022
Lead Sales Supervisor
Loves Travel Stop
03.2017 - 07.2022
No Degree - Medical Terminology
SWOSU
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