John Gilmour
Lynchburg,VA
Summary
Results-driven and highly organized professional with expertise in corporate events, management, and office administration. Proven track record in event planning and team leadership, complemented by exceptional customer service skills. Adaptable and detail-oriented, possessing strong administrative abilities to streamline operations and contribute to a dynamic office environment.
Overview
5
5
years of professional experience
Work History
Admissions Representative
Sylvain Melloul International Hair Academy
10.2022 - Current
- Admissions Management: Demonstrated ability to manage and oversee the admissions process efficiently, including application review, interviews, and enrollment procedures.
- Communication: Exceptional verbal and written communication skills to effectively interact with prospective students, parents, faculty.
- Relationship Building: Proficient in building strong relationships with potential students, parents, school administrators, and community members, fostering a welcoming and supportive atmosphere.
- Data Management: Skillful in maintaining accurate records and databases, ensuring the confidentiality and security of sensitive information.
- Marketing and Promotion: Knowledgeable in promoting the institution through various marketing channels, including social media, email campaigns, and print materials.
- Event Planning and Coordination: Successfully organized and executed corporate events, fundraisers, community outreach programs, and open houses, ensuring seamless logistics and engaging experiences.
- Budget Management: Experience in managing budgets for events and outreach initiatives, ensuring cost-effectiveness and maximum impact.
- Analytics and Reporting: Familiarity with analyzing data and generating reports to measure the success and effectiveness of various admissions and outreach efforts.
Senior Member Experience Representative
Member One FCU
03.2020 - 10.2022
- Leadership: Demonstrated ability to lead and motivate a team of bank employees, providing guidance, coaching, and support to achieve branch objectives.
- Customer Service: Strong customer service skills to ensure a positive and satisfying banking experience for clients, handling inquiries, and resolving issues effectively.
- Customer Service: Strong customer service skills to ensure a positive and satisfying banking experience for clients, handling inquiries, and resolving issues effectively.
- Team Management: Proven experience in managing employee schedules, conducting performance evaluations, and fostering a cohesive and productive team environment.
- Technology Proficiency: Familiarity with banking software and technology, including core banking systems, digital platforms, and security protocols.
- Performance Monitoring: Ability to track and analyze branch performance metrics, identifying areas for improvement and implementing strategies to enhance results.
- Financial Analysis: Familiarity with financial statements, credit analysis, and risk assessment to make informed decisions and ensure responsible lending practices.
Cosmetics Counter Manager
Lancome
08.2018 - 03.2020
- Administrative Management: Proficient in overseeing and coordinating administrative tasks, including scheduling, record-keeping, and inventory management.
- Customer Service: Excellent customer service skills to provide a positive and personalized shopping experience for customers, addressing inquiries and resolving issues.
- Sales Tracking and Reporting: Experience in tracking sales performance, analyzing data, and generating reports to assess the counter's productivity and profitability.
- Training and Development: Experience in providing training to beauty advisors on product knowledge, sales techniques, and customer service best practices.
- Visual Merchandising: Understanding of effective visual merchandising techniques to create attractive and appealing counter displays.
- Microsoft Office Suite: Proficiency in using Microsoft Word, Excel, and other relevant software for administrative tasks like creating reports and managing spreadsheets.
- Communication: Strong communication skills to interact with customers, team members, and brand representatives professionally and effectively.
Education
No Degree - Cosmetology
Sylvain Melloul International Hair Academy
Lynchburg, VA08.2015
High School Diploma -
Jefferson Forest High School
Forest, VA06.2014
Skills
- Communication
- Problem-Solving
- Adaptability
- Time Management
- Leadership
- Customer Service
- Emotional Intelligence
- Emotional Intelligence
- Project Management
- Sales and Negotiation
- Technical Skills
- Analytical Skills
Timeline
Admissions Representative
Sylvain Melloul International Hair Academy
10.2022 - Current
Senior Member Experience Representative
Member One FCU
03.2020 - 10.2022
Cosmetics Counter Manager
Lancome
08.2018 - 03.2020
No Degree - Cosmetology
Sylvain Melloul International Hair Academy
High School Diploma -
Jefferson Forest High School
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