John Gipson

• First Arizona Service Manager covering Arizona, New Mexico, and Las Vegas. Grew Arizona office to $3.8 million revenue within 7 years.
• Managed office budget and P&L statement weekly. Supervised expenses of technicians weekly. Ensured venders were paid in a timely manner.
• Scheduled multitude of ongoing projects in and out of state with other company offices and vendors.
• Met with technicians/customers to follow up on quoted Installed equipment. Scheduled equipment installs, such as projects from Coca-Cola and Dr. Pepper. Dispatched reactive work from local customers in a timely fashion.
• Resolved escalated customer complaints efficiently and professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of eight Service Technicians and one Office Admin to meet business goals.

• Performed minor wall repair, installed drywall, and applied wallpaper.
• Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
• Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
• Improved client satisfaction by providing timely and quality handyman services for various home repairs.

Fire, Flood, and Mold Remediation

Organized and scheduled customer' projects on the pack-out of their possessions of the customers' homes. Demolition of the homes and the restoration and repair of damaged properties. Supervised up to 10 employees on deep cleaning of customers' contents.

• Delivered completed projects on time by prioritizing multiple tasks.
• Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
• Provided status updates for projects, delivering information to all stakeholders.
• Partnered with project team members to identify and quickly address problems.
• Trained employees in safety procedures and protocols as directed by company regulations.