Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Given

Ocean Springs,MS

Summary

Table Games Management with 33-years background in gambling environments. Expert in overseeing monetary transactions, coordinating supporting documentation and submitting timely reports to maintain operational transparency. Committed to providing outstanding guest services with a positive upbeat attitude.

Overview

21
21
years of professional experience

Work History

Poker Dual Rate Supervisor

Harrah's Gulf Coast Casino
Biloxi, MS
10.2023 - Current
  • Maintained a friendly and professional demeanor while interacting with players, staff, and guests.
  • Assisted in training new dealers, ensuring accuracy in dealing procedures.
  • Monitored gaming tables for compliance with established rules and regulations.
  • Supervised staff to ensure they are adhering to company policies and procedures.
  • Scheduled staff based on business needs.
  • Coordinated with other departments such as surveillance, finance, marketing.
  • Developed strategies to increase player engagement and loyalty.

Table Games Pit Manager

Harrah's Ak-Chin Casino Resort
Maricopa, AZ
12.2018 - 10.2023
  • Coordinated and supervised the daily activities of table games staff.
  • Monitored gaming operations to ensure compliance with established rules, regulations and procedures.
  • Conducted training for new dealers in accordance with departmental policies and standards.
  • Ensured that all guests were provided with an enjoyable gaming experience by enforcing game rules, resolving disputes and providing customer service.
  • Managed player rating system including tracking play history and issuing complimentary services when appropriate.
  • Reviewed applications from potential employees prior to hiring decisions being made.
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Monitored staffing levels for games and tables, arranging staff rotations and breaks.
  • Set and maintained bank and table limits for each game.

Table Games Shift Manager

We-Ko Pa Casino Resort
Fort McDowell, AZ
06.2003 - 11.2018
  • Ensured compliance with gaming regulations and internal control procedures.
  • Supervised table game dealers, floor supervisors, and other personnel in the department.
  • Coordinated table games operations including scheduling of staff, ordering supplies.
  • Monitored play for suspicious behavior or cheating attempts by patrons or employees.
  • Analyzed operational reports to identify trends or areas needing improvement.
  • Evaluated employee performance through observation, coaching, counseling, and disciplinary action as needed.
  • Assisted in the preparation of budgets and forecasts related to table games operations.

Education

BBA - Business Administration

UNLV
Las Vegas, NV
06-1991

Skills

  • Integrity and Honesty
  • Rule Enforcement
  • Policy compliance
  • Stress Tolerance
  • Policy Enforcement
  • Attention to Detail

Timeline

Poker Dual Rate Supervisor

Harrah's Gulf Coast Casino
10.2023 - Current

Table Games Pit Manager

Harrah's Ak-Chin Casino Resort
12.2018 - 10.2023

Table Games Shift Manager

We-Ko Pa Casino Resort
06.2003 - 11.2018

BBA - Business Administration

UNLV

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John Given