John Given
Ocean Springs,MS
Summary
Table Games Management with 33-years background in gambling environments. Expert in overseeing monetary transactions, coordinating supporting documentation and submitting timely reports to maintain operational transparency. Committed to providing outstanding guest services with a positive upbeat attitude.
Overview
21
21
years of professional experience
Work History
Poker Dual Rate Supervisor
Harrah's Gulf Coast Casino
Biloxi , MS
2023.10 - Current
- Maintained a friendly and professional demeanor while interacting with players, staff, and guests.
- Assisted in training new dealers, ensuring accuracy in dealing procedures.
- Monitored gaming tables for compliance with established rules and regulations.
- Supervised staff to ensure they are adhering to company policies and procedures.
- Scheduled staff based on business needs.
- Coordinated with other departments such as surveillance, finance, marketing.
- Developed strategies to increase player engagement and loyalty.
Table Games Pit Manager
Harrah's Ak-Chin Casino Resort
Maricopa , AZ
2018.12 - 2023.10
- Coordinated and supervised the daily activities of table games staff.
- Monitored gaming operations to ensure compliance with established rules, regulations and procedures.
- Conducted training for new dealers in accordance with departmental policies and standards.
- Ensured that all guests were provided with an enjoyable gaming experience by enforcing game rules, resolving disputes and providing customer service.
- Managed player rating system including tracking play history and issuing complimentary services when appropriate.
- Reviewed applications from potential employees prior to hiring decisions being made.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
- Set and maintained bank and table limits for each game.
Table Games Shift Manager
We-Ko Pa Casino Resort
Fort McDowell , AZ
2003.06 - 2018.11
- Ensured compliance with gaming regulations and internal control procedures.
- Supervised table game dealers, floor supervisors, and other personnel in the department.
- Coordinated table games operations including scheduling of staff, ordering supplies.
- Monitored play for suspicious behavior or cheating attempts by patrons or employees.
- Analyzed operational reports to identify trends or areas needing improvement.
- Evaluated employee performance through observation, coaching, counseling, and disciplinary action as needed.
- Assisted in the preparation of budgets and forecasts related to table games operations.
Education
BBA - Business Administration
UNLV
Las Vegas, NV1991-06
Skills
- Integrity and Honesty
- Rule Enforcement
- Policy compliance
- Stress Tolerance
- Policy Enforcement
- Attention to Detail
Timeline
Poker Dual Rate Supervisor
Harrah's Gulf Coast Casino
2023.10 - Current
Table Games Pit Manager
Harrah's Ak-Chin Casino Resort
2018.12 - 2023.10
Table Games Shift Manager
We-Ko Pa Casino Resort
2003.06 - 2018.11
BBA - Business Administration
UNLV
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