Summary
Overview
Work History
Education
Skills
Certification
Area Of Expertise
Timeline
Generic

John Gizzie

Clinical Supervisor
Upper Darby,PA

Summary

Dynamic results-driven healthcare leader with proven track record of enhancing operational efficiency and improving patient outcomes through strategic program management and innovative case coordination. Proficient in developing and implementing individual support plans that enhance client independence and well-being while adhering to regulatory requirements. Skilled in coordinating interdisciplinary teams to deliver comprehensive support, conducting assessments, and ensuring compliance with quality assurance protocols. Adept at leveraging analytical skills to monitor service delivery, optimize resource allocation, and facilitate continuous improvement.

Overview

9
9
years of professional experience

Work History

Clinical Supervisor

Holcomb Behavior Health
Upper Darby, PA
01.2025 - Current
  • Train program staff to effectively conduct their clinical work responsibilities
  • Orient new program staff to the agency policy and procedures, the program's Standard Operating procedure(SOP) and licensure/regulatory/contractual demands of the program's clinical services
  • Possess and apply knowledge of staff performance evaluation processes and ability to document staff compliance with requisite performance standards
  • Possess and apply knowledge of the standards and ethical principles of the best practice of behavioral healthcare relevant to their program
  • Follow agency policies and procedures to carry out the care and treatment of clients and the supervision of other staff
  • Implement clinical service delivery goals consistent with overall agency goals and policy/procedures
  • Provide routine, quality clinical supervision and consultation to program staff
  • Supervise direct service staff and provide relevant direct services
  • Implement effective treatment plans and interventions consistent with client goals, needs and strengths
  • Report incidents through the incident management system in a timely and effective manner
  • Submit accurate and timely payroll and billing documentation
  • Assigned case load to both clinicians and counselors

Engagement and Opportunity Coordinator

Spectrum Community Services Inc
Philadelphia, PA
07.2024 - 12.2024
  • Develop assessments, update medical history, and ensure timely medical appointments
  • Review daily notes for staff compliance with outcomes and complete monthly and quarterly reports for individuals on caseload
  • Comply with agency policies, state regulations, and corporate compliance
  • Supervise program implementation, providing guidance and training, and assist individuals in developing and updating community life plans
  • Contributed to Incident Management Review Team and acted as HCSIS liaison for incident reports
  • Participate in SIS and CDC assessments, providing case management and advocacy, and recommend adaptive equipment for increased independence and functionality
  • Ensured safety and operational effectiveness of programs, vehicles, and equipment while aligning with departmental objectives and initiatives
  • Cultivated team spirit and collaboration, achieving exceptional results and making positive difference in lives of individuals served
  • Entering employee time and attendance data into the payroll system
  • Accurately calculating employee salaries based on hours worked, pay rates, and any applicable bonuses or commissions

Case Manager/ Clinical Specialist

Conexio Care
Middletown, DE
09.2019 - 12.2024
  • Foster relationships with clients, promoting community involvement and independence while offering necessary support
  • Maintain client health, safety, and well-being by following health and safety policies and regulations, reporting concerns to supervising Team Lead
  • Complete agency forms, assessments, and documentation promptly, such as Progress Notes and Recovery Plans
  • Collaborate with internal and external service directors to ensure seamless transitions between service levels for clients
  • Manage benefits applications and coordinated with relevant State Service Centers and agencies
  • Accomplished visitation and treatment team compliance objectives for Community Hospital Coordinated Care under direction of Team Lead, completing CHCC forms for each consumer admission as necessary
  • Acted as advocate for community and State service providers, addressing suggestions and complaints with respect and efficiency
  • Coordinated client transitions between Delaware Psychiatric Center, acute care inpatient units, outpatient services, and lower levels of care
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Identified barriers to client success and developed strategies to overcome them.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.

Community Navigator

Columbus Organization
Newark, DE
03.2023 - 05.2024
  • Established relationships with waiver providers, state agencies, participants, and community organizations to support individuals with disabilities
  • Maintained confidentiality and integrity, following HIPAA and Columbus Community Services Policies
  • Created cost-effective service plans using internal resources, referrals, and contracted providers
  • Provided supportive casework based on physician recommendations pre, during, or post-hospitalization
  • Developed, updated, and reviewed Person-Centered Plans (PCP) through person-centered planning
  • Disseminated information, including PCPs, to individuals and Support Teams as per DDDS regulations
  • Oversaw service provision through multiple avenues to ensure alignment with Person-Centered Plan (PCP)
  • Guaranteed compliance with health and safety standards, evaluated client satisfaction, and analyzed service results
  • Achieved all deadlines for documentation, including case notes, PCPs, referrals, and authorizations
  • Facilitated prompt processing of incident reports in accordance with state-approved protocols
  • Maintained electronic case documentation, reports, and forms in compliance with state regulations
  • Executed ongoing community outreach as outlined in Case Management Outreach Plan to highlight advantages of Columbus organization

Resource Coordinator

Talentburst Inc
Newark, DE
07.2023 - 03.2024
  • Company Overview: Client: Amerihealth Caritas
  • Cultivated relationships with members, community stakeholders, and providers
  • Supported providers in Level 1 member discharge planning post-acute care episodes like inpatient psychiatric stay, ambulatory surgery, hospital inpatient stay, and rehabilitation services
  • Aided in appointment scheduling, referrals, linking to services, DME coordination, and prior authorizations
  • Assisted in bridging health and care gaps through appointment aid, transportation coordination, linking to community resources, and wellness programs
  • Exercised judgment in care coordination, collaborating with care teams, health providers, and organizations
  • Acted as main liaison for targeted member population through home visits, community engagements, and outreach calls
  • Instructed members on meeting HEDIS, EPSDT, and Plan requirements, following up and motivating compliance through calls or visits
  • Resolved care obstacles and fostered relationships with medical and dental providers
  • Formulated and executed outreach strategy in designated areas to improve health outcomes and increase member involvement
  • Client: Amerihealth Caritas

Residential Advisor

Kencrest Human Services
Dover, DE
07.2016 - 07.2023
  • Supported clients in daily activities like cleaning, preparing meals, and housekeeping
  • Assisted clients in managing medications and record progress notes at shifts end, also help with doctor appointments
  • Collaborated with primary care physician (PCP) and psychiatric consultant to revise treatment plans for patients not demonstrating anticipated progress by adjusting medications, psychosocial interventions, or making referrals
  • Documented patient progress and treatment plans in registry for seamless sharing with PCPs, psychiatric consultants, and other healthcare providers

Social Worker/ Case Manager

Acro Service corporation
Newark, DE
01.2023 - 05.2023
  • Company Overview: Client: State of Delaware
  • Assisted community-based program for adults with serious mental illness
  • Conducted in-depth interviews with clients and families to gather social histories
  • Coordinated with providers to find essential community services
  • Performed critical role in managing discipline, supporting recovery, and ensuring compliance with inspection standards
  • Handled admissions tasks including social assessments, interventions, and goal implementation
  • Facilitated discharge planning to support seamless community reintegration
  • Optimized case management and partnered with providers to secure housing solution
  • Client: State of Delaware
  • Provided crisis intervention services in emergency situations.
  • Assisted clients in accessing community resources such as housing, medical care, employment opportunities and educational programs.
  • Performed administrative tasks such as scheduling appointments or completing paperwork associated with client cases.
  • Provided direct case management services to a caseload of clients with diverse backgrounds and needs.

Education

Master - Clinical management

Master in Healthcare Administration

Master -

Master in Business Administration

BSc -

BSc in Economics

Skills

  • Electronic Health Records (EHR)
  • CareLogic Web-based EHR
  • Medical Records Management
  • Healthcare Data Analysis
  • HEDIS
  • Procurement Analysis
  • Progress Reports
  • Microsoft Excel
  • Case Management
  • Treatment Planning
  • Behavioral Health
  • Substance Abuse Disorder
  • Care Plans
  • Medication Administration
  • Healthcare Projects
  • Patient Monitoring
  • Social Work
  • HPPA Rules and Regulations
  • Regulatory Compliance
  • Risk Management
  • Supply Chain & Strategic Sourcing
  • Microsoft Office Suite
  • Citrix
  • SharePoint
  • Electronic Procurement & Analytical Software
  • Budget management
  • Medical terminology
  • Regulatory compliance
  • Project coordination
  • Risk management
  • Administrative leadership
  • Updating stakeholders
  • Problem-solving
  • Client coordination
  • Staff management
  • Database management
  • Staff supervision

Certification

  • CPR & First Aid Certification
  • Volunteer Lay Leader
  • Certified Investigator
  • Project Management: Healthcare Projects, Why Projects Fail, Stages of Project Management (Initiating, Planning, Executing, Monitoring, Closing)
  • Eight Disciplines (8D) Problem-Solving Method (04/01/24 - Present)
  • Chronic Disease Self-Management Program for Lay Leaders (05/01/23 - Present)
  • Diabetes Self-Management Program (06/01/24 - Present)
  • Delaware Mini Medical School Certificate (04/01/24 - 05/31/24) Rheumatology, Thoracic Surgery, Behavioral Health, Endocrine Disorders, Sports Medicine, Skin Cancer
  • Pediatric Trauma (07/01/24 - Present) Childhood Trauma Management and Long-term Effects
  • Addressing Challenging Behavior (07/01/24 - Present) DC Public Schools Early Stages, Classroom Behavior Management, Social-Emotional Development
  • ISO Certifications: Organization Governance, Risk Management & Compliance (ISO 37000:2021, ISO 31000:2018, ISO 37301:2021) - The QHSE Group
  • Crisis Management Training (07/01/24 - Present)
  • Medication Administration Training- Commonwealth of Pennsylvania (07/01/24 - 07/31/25)
  • Mandated Reporter Certification- University of Pittsburgh School of Social Work (08/01/24 - Present)
  • Working with Community Psychiatry Certification- Pennsylvania Department of Human Services
  • Applied Behavior Analysis (ABA) Certificate (08/01/24 - Present)
  • Health Risk Screening Tool (HRST) Training (08/01/24 - Present)

Area Of Expertise

  • Program & Project Management
  • Risk & Budget Management
  • Process Improvement
  • Administrative Support
  • Stakeholder Engagement
  • Healthcare Coordination
  • Cross-Functional Leadership
  • Client Relationship Management
  • Resource Allocation
  • Strategic Planning
  • Program Development
  • Project Lifecycle Management and Fiscal Management

Timeline

Clinical Supervisor

Holcomb Behavior Health
01.2025 - Current

Engagement and Opportunity Coordinator

Spectrum Community Services Inc
07.2024 - 12.2024

Resource Coordinator

Talentburst Inc
07.2023 - 03.2024

Community Navigator

Columbus Organization
03.2023 - 05.2024

Social Worker/ Case Manager

Acro Service corporation
01.2023 - 05.2023

Case Manager/ Clinical Specialist

Conexio Care
09.2019 - 12.2024

Residential Advisor

Kencrest Human Services
07.2016 - 07.2023

Master - Clinical management

Master in Healthcare Administration

Master -

Master in Business Administration

BSc -

BSc in Economics

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John GizzieClinical Supervisor