John Glass
Pensacola,FL
Summary
Dynamic professional with a proven track record in insurance and investigations, excelling in policy analysis and customer relations. Adept at conducting thorough background checks and streamlining investigations, I leverage a goal-oriented mindset to enhance client satisfaction and ensure compliance. Committed to delivering informed solutions and maintaining confidentiality in all interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Representative
AmeriLife
05.2025 - Current
- Cultivated relationships with prospective clients to understand their financial situations, insurance needs, and healthcare goals.
- Educated clients on various insurance and financial products, enabling informed decisions regarding their coverage options
- Recommended suitable options regarding annuities, life insurance, and health insurance
- Assisted clients with policy applications, renewals, and claims processing
- Maintained accurate client records and ensured compliance with insurance regulations
Service Plumber
Paradise Home Services
10.2023 - 02.2025
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
Construction Plumber
Coastal Plumbing And Sewer
01.2020 - 10.2023
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in over 400 buildings both commercial and residential, following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
Licensed Private Investigator
TIG Risk Services
04.2018 - 09.2019
- Performed background checks efficiently, enabling clients to make informed decisions about potential employees or business partners.
- Maintained strict confidentiality regarding sensitive client information and ongoing investigations, upholding ethical standards within the profession.
- Kept up-to-date on industry trends and advancements, maintaining a competitive edge in private investigation services.
- Created processes to streamline investigations for improved efficiency and faster case resolutions company wide
Education
Associate of Arts - Accounting And Finance
The University of West Florida
Pensacola, FL06.2013
Skills
- Policy analysis
- Enrollment processing
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Evidence gathering
- Background checks
- Social media investigations
- Fraud investigation
Certification
2-15 Health & Life (Including Annuities & Variable Contracts) Agent License
Timeline
Independent Representative
AmeriLife
05.2025 - Current
Service Plumber
Paradise Home Services
10.2023 - 02.2025
Construction Plumber
Coastal Plumbing And Sewer
01.2020 - 10.2023
Licensed Private Investigator
TIG Risk Services
04.2018 - 09.2019
Associate of Arts - Accounting And Finance
The University of West Florida
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