Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Glendening

Hays,KS

Summary

Experienced Data and Business Analyst with a track record of success in managing Service and Sales Cloud projects, as well as delivering end-to-end Salesforce Integration. Proficient in maintaining database functionality and optimizing Salesforce organizations for maximum efficiency. Skilled in analyzing data, identifying opportunities, and driving business growth. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

OSaaS LLC
06.2023 - 06.2025
  • Assisted CUIAB in the configuration, customization, migration, and integration of Salesforce.
  • Analyzed CUIAB Salesforce configuration and wrote user stories to help guide the development of solutions focused on optimizing system performance.
  • Evaluated existing business processes, identified opportunities for improvement, and implemented strategic solutions.
  • Led multiple successful projects from initiation to completion, ensuring deliverables were met on time and within budget.
  • Effectively communicated with stakeholders to gather requirements, provide updates, and address any concerns.

Copado Analyst/Salesforce Analyst

Thunder Consulting Inc.
09.2021 - 04.2023
  • Developed and implemented Copado processes for Salesforce deployment, resulting in a 30% increase in deployment success rate.
  • Led thorough analysis of Salesforce data and recommended solutions for optimization, leading to a 25% improvement in overall system performance.
  • Collaborated with cross-functional teams to identify and resolve complex problems in Copado and Salesforce, contributing to a 20% reduction in system downtime.
  • Provided training and support to end-users on Copado and Salesforce functionalities, resulting in a 95% satisfaction rate among users.

Assistant Project Coordinator

Hess Services
01.2018 - 09.2021
  • Coordinated project timelines and deliverables, ensuring successful completion of multiple projects simultaneously.
  • Conducted research and prepared reports for senior management, resulting in informed decision-making and successful project outcomes.
  • Joined forces with cross-functional teams to discover and mitigate project risks, ultimately securing project success and client satisfaction.
  • Implemented and maintained project management tools and processes, resulting in increased efficiency and productivity across project teams.

Data Analyst

USDA NRCS
11.2015 - 06.2017
  • Led various data analysis projects for NRCS operations as a Data Analyst and member of the Operations Analysis team.
  • Developed new database systems to enhance operational efficiency and simplify tasks for NRCS.
  • Conducted variance analysis for specific financial operations.
  • Verified content and edited requests for NRCS conferences and training events.

Data Miner

AOUSC—Cyclical and Financial Audits of the U.S. Courts
04.2013 - 06.2017
  • Spearheaded the role of Data Miner for Kearney, providing support to the Administrative Office of the U.S. Courts (AOUSC).
  • Produced meticulously crafted data mining reports for the U.S. Courts project, and delivered timely, quality sample selections to audit teams.
  • Created custom reports for audits, tracked the status of ongoing requests, and persistently enhanced report creation processes.
  • Maintained a comprehensive manual and fulfilled all assigned tasks with exceptional attention to detail.
  • Standardized and collected data from databases, performed financial and data analyses, and skillfully prioritized deliverables.
  • Utilized Microsoft (MS) Access, IDEA Data Analysis Software, MS Excel, and advanced database programming applications to carry out complex data analyses.

Senior Analyst

Kearney & Company
03.2012 - 06.2017
  • Seasoned Senior Analyst with over six years of professional experience, including one and a half years in the Department of Defense (DoD), adept in analyzing critical data elements, managing complex databases, and furnishing project management support for DoD.
  • Exhibited capability in coordinating and facilitating meetings, preparing briefings, drafting meeting minutes, and briefing key Government personnel as required.
  • Successfully coordinated external audit/visits with Air Force bases ahead of critical internal control/audit testing during support provided to the United States Air Force (AF).
  • Proficient in adapting to any environment and working effectively under pressure due to exceptional organizational skills.

Audit Liaison

DoD JIEDDOIR Support for MIC and Audit Functions
05.2013 - 02.2014
  • Collaborated with Kearney and served as an Audit Liaison for the Managers' Internal Control (MIC) of the Joint Improvised Explosive Device Defeat Organization's (JIEDDO) Internal Review (IR), reporting directly to the Chief of IR.
  • Prepared and delivered slide presentations to render status updates to JIEDDO's Director or Chief of Staff, utilizing excellent organization and communication skills.
  • Assisted MIC in reviewing and documenting processes, ensuring compliance and accuracy.
  • Reviewed weekly Director's Priorities to discover pertinent IR information, contributing to the overall success of the team.
  • Maintained In-Processing and Out-Processing procedures for all IR team members, demonstrating meticulous attention to detail.
  • Assisted with daily administrative functions, exhibiting exceptional multi-tasking abilities and a willingness to go above and beyond.

Staff Accountant

AFFIP/FIAR Support
03.2012 - 08.2012
  • Spearheaded the Financial Improvement Plan (FIP)/Financial Improvement Audit Readiness (FIAR) team as a valued member of Kearney, successfully working alongside the AF Audit Readiness Director to ensure efficient and effective project management.
  • Facilitated meetings and managed calendar requirements with exceptional attention to detail, ensuring proper documentation processes were followed and reporting requirements were met.
  • Set up and oversaw the implementation of bimonthly Executive Steering Committee meetings and bimonthly Integrated Process Team meetings, meticulously documenting valuable meeting presentations, interactions, and questions in accordance with AF standards.
  • Conducted thorough analysis of assessable unit team metrics, proactively identifying inconsistencies and errors while representing the Audit Readiness directorate at command-level meetings.
  • Provided essential support to the Audit Readiness Director, including analyzing and editing documents and assisting assessable unit managers with scheduling.

Education

MBA - Business Administration

University of Kansas
05.2011

BS - Political Science

University of Kansas
05.2005

Skills

  • Data mining
  • Internal audits
  • DoD experience
  • Portfolio management
  • Time management
  • Microsoft Excel
  • SQL
  • Power BI
  • Business Intelligence
  • Analytics
  • Financial planning
  • Data analysis
  • Business analysis
  • Visual Basic
  • Microsoft SharePoint
  • Requirements gathering
  • Microsoft SQL Server
  • Java
  • Relational databases
  • Regression analysis
  • CSS
  • Python
  • NoSQL
  • HTML5
  • Git
  • APIs
  • JavaScript
  • Business requirements
  • Visio
  • Data warehouse
  • SQL (5 years)
  • PostgreSQL (1 year)
  • MySQL
  • XML
  • Bootstrap
  • Tableau (1 year)
  • Microsoft Access (6 years)
  • Variance analysis (4 years)
  • Financial analysis (8 years)
  • Data analysis skills (8 years)
  • GitHub
  • NumPy
  • AWS
  • Pandas
  • Machine learning
  • Big data
  • Data analytics
  • Pivot tables
  • Data structures
  • Data migration
  • User acceptance testing
  • Stakeholder management
  • Project management
  • Quality assurance
  • Microsoft Office Suite
  • Risk assessment
  • Release planning

Certification

  • Project Management Institute | Project Management Professional (PMP) April 2013
  • Amazon Web Services | Certified Security Specialty May 2025
  • Salesforce Partners | Service Cloud Voice Accredited Professional January 2023
  • Copado | Copado Certified Fundamentals I September 2021
  • Copado | Copado Certified Fundamentals II September 2021
  • Copado | Copado Certified Consultant September 2021
  • Copado | Copado Robotic Testing December 2021

Timeline

Senior Business Analyst

OSaaS LLC
06.2023 - 06.2025

Copado Analyst/Salesforce Analyst

Thunder Consulting Inc.
09.2021 - 04.2023

Assistant Project Coordinator

Hess Services
01.2018 - 09.2021

Data Analyst

USDA NRCS
11.2015 - 06.2017

Audit Liaison

DoD JIEDDOIR Support for MIC and Audit Functions
05.2013 - 02.2014

Data Miner

AOUSC—Cyclical and Financial Audits of the U.S. Courts
04.2013 - 06.2017

Senior Analyst

Kearney & Company
03.2012 - 06.2017

Staff Accountant

AFFIP/FIAR Support
03.2012 - 08.2012

MBA - Business Administration

University of Kansas

BS - Political Science

University of Kansas

Similar Profiles

CREATE PROFILE