JOHN GLOVER

• Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
• Boosted sales performance with targeted marketing strategies and promotions.
• Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
• Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
• Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
• Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
• Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
• Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
• Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
• Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Curated a Leadership Development Program that successfully graduated 12 associates and was rolled out to the entire district.

Led the team from 12th in the district to 1st in the district in less than one fiscal year.

• Reduced turnover by 10% by implementing employee mentorship program
• Increased year over year (YOY) sales by 7%
• Increased loyalty program sign ups by 13%
• Trained 4 Assistant Managers (one of which has been promoted to General Manager)
• Created task management worksheets that were instrumental to the increase of workflow
• Assist in implementing all merchandising and marketing programs to ensure foodservice area maximizes sales and profits while maintaining asset controls
• Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program
• Ordering products, managing inventory levels, and verifying deliveries
• Shaped work environment by implementing strategy solutions, allocating resources, developing managers, building the organization, and overseeing operations.

• Strong verbal and written communication skills with clients and colleagues
• Advises clients on home purchasing and refinance transactions
• Adaptability employees based on scheduling needs

• Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals
• Apply organization and time management skills when coordinating and responding to inbound telephone and email inquiries
• Consistently meet and exceed agency goals while maintaining 88% client satisfaction rate
• Research and stay abreast of current insurance regulations to proactively inform clients of policy and fee updates
• Strategized, developed, and implemented company's first promotional marketing timeline which increased client base 35% over 6 months Notes:
• Led Region in sales for two quarters
• Recognized at Regional Team Meeting for excellence in sales
• Obtained underwriting approval by completing application for coverage
• Provided coverage option information to assist clients in protecting assets
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques

• Generated $180k in delivered sales in 90 days and ensured ongoing pipeline opportunities through customer-focused sales
• Achieved Top 20 ranking in sales August FY’17, setting new record at Taylor, MI location since prior 9 months. Accomplished increase sales by working with sales manager and collaborating with retail partners to assist guests in at location
• Provided top tier account management, employing consultative sales techniques to deliver optimal products while conducting account audits to ensure seamless account set up
• Assisted guests end to end, from sales to service, which generated several repeat guests in just over 90 days
• Negotiated and closed complex sales, promptly resolved conflicts, and ensured end-to-end client satisfaction by collaborating in sales, solving source issues, and implementing