John Godsell
Thomasboro,Illinois
Summary
Achieved exceptional outcomes at Peoria Charter Coach Company by exceeding performance targets and enhancing operational efficiency. Skilled in team leadership and problem-solving, I fostered a culture of continuous improvement and safety, significantly reducing downtime. Expertise in customer service and workflow management propelled revenue growth and customer satisfaction, demonstrating a commitment to excellence and reliability.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Maintenance
Peoria Charter Coach Company
10.2017 - Current
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced down time by optimizing scheduling and resource allocation
- Managed a team of technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Ensured compliance with all relevant federal, state, and local regulations governing repair facilities, maintaining necessary licenses and certifications.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Implemented a preventative maintenance program for all shop equipment, reducing downtime and extending the useful life of critical assets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained accurate records ensuring compliance with DOT regulations and minimizing risk exposure for the company.
Shop Foreman
Rush Truck Center
07.2016 - 09.2017
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
Service Advisor
JX Peterbilt
04.2013 - 07.2016
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Owner
Godsell's Truck and Auto
04.2011 - 04.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Parts & Service Sales Representative, Power System
Altorfer
01.2011 - 04.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Service Clerk
Altorfer
07.2009 - 01.2011
- Demonstrated adaptability by assisting in various roles as needed
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Consistently upheld company values through excellent work ethic and dedication to delivering outstanding service.
- Improved store sales by offering product recommendations based on customer needs and preferences.
- Reduced customer complaints by effectively addressing and resolving issues as they arose.
- Closed work out orders by accepting payments, issuing receipts, and filing documents.
- Wrote service orders, assigned numbers, and tracked paperwork.
- Coordinated efforts with other departments to ensure seamless workflow during peak business periods.
- Collaborated with team members to achieve consistent, high-quality customer experiences.
Technician
Altorfer
02.1999 - 07.2009
- Troubleshot systems, traced problems and diagnosed root causes.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
- Refined diagnostic skills across various diesel engine models, ensuring accurate identification of underlying issues for targeted repairs.
- Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
- Completed warranty services and submitted required paperwork.
- Contributed to workshop profitability by identifying upsell opportunities for additional repairs or preventive maintenance services.
- Enhanced workshop safety through consistent adherence to established protocols and guidelines.
- Completed required documentation such as work-completed reports, timesheets and quality assessments
- Followed factory and dealership standards to accurately perform repairs according to work order.
Education
Certificate of Technical Studies - Diesel Power
Lake Land College
Mattoon, IL1996
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
Certification
- Illinois CST
- EPA 609 certification
Timeline
Director of Maintenance
Peoria Charter Coach Company
10.2017 - Current
Shop Foreman
Rush Truck Center
07.2016 - 09.2017
Service Advisor
JX Peterbilt
04.2013 - 07.2016
Owner
Godsell's Truck and Auto
04.2011 - 04.2013
Parts & Service Sales Representative, Power System
Altorfer
01.2011 - 04.2011
Service Clerk
Altorfer
07.2009 - 01.2011
Technician
Altorfer
02.1999 - 07.2009
- Illinois CST
- EPA 609 certification
Certificate of Technical Studies - Diesel Power
Lake Land College
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