John Gonzales
Wyandotte,MI
Summary
Currently working as a Sr. Logistics Coordinator / INV Control.
Client service professional with proven track record in fostering client relationships and providing top-tier support. Notable for consistently improving client satisfaction through effective problem-solving and proactive communication. Highly collaborative, adaptable to changing demands, and committed to achieving team goals. Skilled in client management, administrative tasks, and customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Client Services Associate
TravisMathew
Troy, MI
06.2024 - Current
- Helping customers that are new to the golf space and providing end to end customer service.
Logistics Specialist / Domestic & International
Dana Incorporated
Novi, Michigan, United States
03.2022 - Current
- Shipping and Invoicing of parts to customers both Internationally & Domestically. Dispatching parts to specific vendors making sure they have the correct parts/units. Working with customers to resolve any issues that may arise during transport or upon delivery. Working with customers on future needs along with current needs.Setting up truck's both Domestically and internationally to ensure on-time delivery. Verifying all documentation including international documentation. Part of Global logistics operations team. Helping trade compliance with imports and verification of duties & taxes. Reviewing 7501 Customs entry forms and finding any descrepencies. I also work with our brokers to assist on the import side to identify paperwork issues. Working with other plants to support Imports & Exports. Ensuring proper calssification to make sure we are compliant.
- Up to date training : Import & Export training. Incoterms HTS Parts Classification & Sch B Classification USMCA
Sr Shipping & Receiving Coordinator / Inventory Control
Emerson Automation Solutions
Sterling Heights, Mi
09.2017 - 04.2022
- Maintaining all incoming & outgoing shipments both Domestically & Internationally. Setting up customer machines both onsite and offsite. Installing vibration welders into robot lines for integration. Working with service team to make sure parts and anything needed to get the job is complete under a tight schedule. Responsible for inventory and maintaining accurate records. Producing stock & inventory discrepancy reports. My job also includes getting quotes for crating trucking & ordering products related to shipping and some service related parts.
- Extensive training in : Import / Export documentation International Terms Tariff Classification Customs documentation International Logistics NAFTA Rules of Origin
Field Service Technician
Emerson Automation Solutions
Sterling Heights, MI
10.2015 - 09.2017
- Working with customers to set up vibration welders & IR welders. Working with the customer to set welders in precise places for robots. Taking service calls to fix customer issues and get them back up & running. Preparing quotes for any and all service related issues including spare parts orders.Populating and repairing IR emitters in house and in the field.
- Training in Switzerland & Germany on the IR emitters. Building them and repairing them.
Logistics Coordinator / Inventory Control
Emerson Automation Solutions
Sterling Heights, MI
03.2007 - 10.2015
- Responsible for all incoming and outgoing items for the Sterling Heights Facility. Processing international shipments and providing all the international paperwork needed. Managing inventory through AS-400 and keeping track of it. Loading & Unloading welders and putting into place to be inspected before customers see them. Putting tools inside of welders & setting up for customer part runs and also helping with part runs as needed. Traveling with the service group and helping in the field when needed also starting up vibration welders at customer sites.
Education
Diploma of Education -
Penn Foster
03.2024
Skills
- Import Export
- Import Operations
- Export Documentation
- Client relationships
- Interpersonal and written communication
- Troubleshooting
- Technical aptitude
- Order processing
- Customer support
- Sales documentation
- Client support
- File management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Shipping and receiving
- Adaptability and flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Certification
- GLOBAL TRAINING CENTER
- TPC TRAINCO
- ROCKWELL AUTOMATION
Languages
English
Timeline
Client Services Associate
TravisMathew
06.2024 - Current
Logistics Specialist / Domestic & International
Dana Incorporated
03.2022 - Current
Sr Shipping & Receiving Coordinator / Inventory Control
Emerson Automation Solutions
09.2017 - 04.2022
Field Service Technician
Emerson Automation Solutions
10.2015 - 09.2017
Logistics Coordinator / Inventory Control
Emerson Automation Solutions
03.2007 - 10.2015
Diploma of Education -
Penn Foster