John Gonzales
Albuquerque Country Club
Albuquerque,NM
14
years of professional experience
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Back Server/Bar Back/Banquet Server
2 Years 2 Months- Coordinated table resets and service flow to maintain smooth dining room operations.
- Delivered food and beverages promptly while supporting servers during high-volume service.
- Cleared tables efficiently, replaced settings, and kept service areas guest-ready.
- Replenished silverware, glassware, napkins, and condiments to prevent service delays.
- Assisted banquet and private event setups by arranging tables, linens, and place settings.
- Maintained cleanliness in dining and service areas while following club sanitation standards.
- Trained new back servers on service procedures, teamwork expectations, and dining room routines.
Meat Server
7 Years 5 Months- Followed up on accidents, problems and guest complaints in food line area and within overall food and beverage department.
- Listened to and understood concerns and issues raised by food line members and guests.
- Maintained service standards within food line operations and deployed coaching sessions and motivational recognitions.
- Assisted food services manager in maintaining food and beverage costs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Banquet Captain
6 Months- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Directed and managed banquet functions for [Number]-person event.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Interpreted instructions to schedule and set up events to client specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Maintained clean and safe work environment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Banquet Server
1 Year 5 Months- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Answered guest questions about event plans and food service choices.
- Adjusted service based on customer requests and kitchen readiness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Replenished condiments and other supplies at tables and service bars.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Education
High School Diploma
High School Diploma
Skills
Personnel Data Reporting
Conflict and Complaint Resolution
Bathroom Servicing
Bus Tables
Table Monitoring and Turnover
Motivating Performers
Recommend Menu Items
Production Preparation
Production Reporting
Sweeping and Mopping
Food Assembly Supervision
Serving Arrangements Collaborations
Performance Motivation
To-Go Order Preparation
Greeting and Seating Guests
Warm and Friendly
Food and Beverage Pairings
Cool Under Pressure
Adaptable and Flexible
Staff Mentoring
Food Portion Specification
Table Clearing
Customer Service and Rapport
Specialty Cuts
Customer Needs Assessments
Operational Efficiency
Wine and Liquor Service
Service Quality
Task Delegation
Ability to Lift 30 Pounds
Maintaining Clean Work Areas
Food Preparation and Safety
Train Employees
High-Volume Dining
Dining Room Cleaning and Upkeep
Safe Food Handling Practices
Customer Satisfaction
Dining Area Cleaning Supervision
Timeline
Back Server/Bar Back/Banquet Server
Albuquerque Country Club
08.2024 - CurrentRead More
Meat Server
Tucanos Brazilian Grill
12.2015 - 05.2023Read More
Banquet Captain
Embassy Suites By Hilton Albuquerque
06.2015 - 12.2015Read More
Banquet Server
Crowne Plaza Albuquerque, An IHG Hotel
03.2013 - 08.2014Read More
Central New Mexico Community College
High School Diploma
Read More
Albuquerque High School
High School Diploma
Read More