John Gonzalez
Ashburn,VA
Summary
IT Manager with a strong technical background in supporting Linux applications. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Collaborate across different teams to outline and achieve project targets. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
6
6
years of professional experience
Work History
Manager, SRE
ScienceLogic
Reston, VA
01.2020 - 01.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversee multiple large projects simultaneously while delivering on schedule and within budget (migrations, upgrades, deployments, etc.)
- Reduced hosting costs by 30% by prioritizing and implementing migration strategies to AWS.
- Conduct post incident review (PIR) meetings for major and critical incidents to identify deficiencies and opportunities to improve policies, procedures and controls
- Trained employees on additional job positions to maintain coverage of roles.
- Led the development and onboarding process of the site reliability engineering and operations engineering team (SRO)
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Created training modules and documentation to train staff.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Establish clear communication channels between the offshore team and the onshore team to ensure collaboration and coordination.
Cloud Operations Engineer
ScienceLogic
Reston, VA
02.2018 - 01.2020
- Documented knowledge in the form of incident notes, technical articles, and contributions to internal/external knowledge base articles.
- Testing options for High-availability in AWS from legacy on-prem solutions (DRBD, AWS load balancer, target groups, etc.).
- Responsible for implementing disaster recovery plans and ensuring high availability of cloud systems.
- Created and updated technical documentation for installations, upgrades, and migrations from on-premise to the cloud (AWS).
- Architected the process to migrate data from Mariadb to AWS Aurora.
- Monitoring cloud systems, identifying and resolving technical issues, maintaining cloud security, and managing cloud storage and backup solutions.
- Monitored incoming incidents and service requests created through JIRA and Salesforce and ensure that they are resolved within the defined SLA timeline.
- Installed and administered MySQL and configured backup following the companies RPO and RTO standards.
Senior Technical Support Engineer
Zoomdata
Reston, VA
08.2016 - 01.2018
- Liaised with clients to clarify business challenges and objectives to optimize performance of existing systems.
- Logged status of jobs in work tickets using JIRA and Saleforce tracking system.
- Identified, debugged and fixed system bottlenecks and problems.
- Consult via telephone, ticketing, and email to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Wrote 2 knowledge base articles a week and made 10-20 edits to existing articles.
- Configured, tested and managed software installations.
- Developed, implemented and supported Linux training resources and initiatives as defined by organizational strategy.
Education
Computer Science
George Mason University
Fairfax, VAAssociate of Applied Science - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Root Cause Analysis
- Technical Troubleshooting
- Planning & Organizing
- Conflict Resolution
- Team Management
- Critical Thinking
- Cloud System Management (AWS)
- Project Management
Languages
Spanish
Professional
Timeline
Manager, SRE
ScienceLogic
01.2020 - 01.2023
Cloud Operations Engineer
ScienceLogic
02.2018 - 01.2020
Senior Technical Support Engineer
Zoomdata
08.2016 - 01.2018
Computer Science
George Mason University
Associate of Applied Science - Information Technology
Northern Virginia Community College
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