Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

John Gonzalez

Laredo,TX

Summary

Dynamic leader with proven expertise in operational budgeting and team leadership, honed at biglots and other retail environments. Excelled in personnel development and store operations oversight, significantly enhancing customer relations and team performance. Skilled in loss prevention and employee scheduling, achieving notable success in maximizing sales and profitability.

Overview

24
24
years of professional experience

Work History

Store Manager

biglots
Laredo, TX
05.2013 - Current
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Managed daily banking activities such as deposits .
  • Established customer service standards and monitored staff compliance.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Performed regular price checks to ensure competitive pricing.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Recruited, trained and supervised new employees.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Developed strategies to maximize sales and profitability.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Updated POS system with new products and promotional offers.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Assisted in loading and unloading materials and equipment from trucks.
  • Assisted in stocking shelves, unloading merchandise and organizing inventory.

Department Manager

Academy Sports Outdoors
Laredo, TX
11.2011 - 03.2013
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends, and prepared reports for management.
  • Ensured compliance with all safety regulations in the workplace.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Completed thorough opening, closing, and shift change functions to maintain daily operational standards.

Manager

Shoe Carnival
Laredo, TX
02.2001 - 10.2011
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Delegated work to staff, setting priorities and goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

High School Diploma -

Mac Arthur
San Antonio, TX
05-1989

Skills

  • Promotional planning
  • Hourly shift management
  • Operational budgeting
  • Personnel development
  • Store operations oversight
  • Customer relations
  • Loss Prevention
  • Employee scheduling
  • Team leadership and coaching
  • Delegating work
  • Store Merchandising
  • Relationship building and management
  • Team building

Accomplishments

leadership awards ,sales award ,top performer in metrics ,top furniture sales ,inventory award for best percentage

Timeline

Store Manager

biglots
05.2013 - Current

Department Manager

Academy Sports Outdoors
11.2011 - 03.2013

Manager

Shoe Carnival
02.2001 - 10.2011

High School Diploma -

Mac Arthur

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John Gonzalez