Summary
Overview
Work History
Education
Skills
Accomplishments
Scored highest with my division in team engagement and ethics.
Languages
Timeline
Generic

JOHN GRAHAM

Hudson,IL

Summary

Dynamic manager and team leader with 16+ years of experience directing people, processes, and systems for multiple organizations. Lead continuous improvement of operational efficiency and production quality Key Performance Indicators (KPIs). Lean Six Sigma thinker with proven expertise in business process improvement. Strong background in project planning, project management, as well as strategic analysis and planning to identify and achieve performance goals. Specialized expertise using job coaching and mentoring to build strong teams and develop effective leaders on their journey to management including effective production oversight and achieving results. Recruit, hire, and train top performers to help lead production activities and drive success through process improvements.

Overview

22
22
years of professional experience

Work History

Operations Supervisor / Site Manager

Republic Services
06.2023 - 09.2025
  • Oversaw daily operations, ensuring compliance with safety regulations and operational standards.
  • Developed training programs for staff, enhancing team performance and productivity.
  • Streamlined workflows, reducing processing time and improving efficiency across departments.
  • Managed inventory control systems, optimizing stock levels to meet production demands.
  • Coordinated cross-functional teams, fostering collaboration to achieve operational goals.
  • Implemented quality assurance procedures, ensuring product consistency and reliability.
  • Analyzed operational data to identify trends and inform strategic decision-making initiatives.
  • Led continuous improvement projects, driving innovation in processes and service delivery.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Operations Manager

Windows by Pella
05.2021 - 05.2023
  • Manage 17 staff supporting warehouse and distribution operations comprised of 6 store managers, 2 administrative assistants, 2 drivers, 3 warehouse workers, 1 finish shop worker, and 3 installers.
  • Manage end-to-end processes for inbound receiving and outbound shipments of products.
  • Develop and analyze Key Performance Indicator (KPI) metrics regularly to monitor performance.
  • Review and update processes and procedures based on performance data to improve efficiency.
  • Coordinate scheduling of warehouse shipments and orders across 6 retail store location sales teams.
  • Update company’s shipping protocols and tracking adding unique markers for quick reference updates.
  • Track inventory and orders using corporate ERP system and Excel spreadsheets.
  • Manage fleet of warehouse vehicles including delivery trucks, forklifts, and other equipment.
  • Develop and maintain Standard Operating Procedures (SOPs) including safety protocols.
  • Establish team leader positions to serve as the primary point of contact for individual departments.
  • Introduce staff cross-training staff to ensure full coverage across installs and all warehouse roles.
  • Mentor and coach employees to develop their confidence, knowledge, and skills while contributing to individual and team performance goals.
  • Upgrade company email system for all departments to improve overall employee communications.
  • Add AED, trauma bags, and first aid kits throughout facility and trained staff in AED, COR, and First Aid.

Operations Supervisor

O’Neal Steel
04.2017 - 05.2021
  • Supervised daily warehouse operations and managed a team of 12 union warehouse workers (Local 838).
  • Reduced process lags by nearly 30% through improved team training in best practices and protocols.
  • Maintained efficient operations by monitoring Key Performance Indicators (KPIs) for operations, including picks per hour, tons shipped, customer rejections (quality), and incorrect picks.
  • Led from the warehouse floor to assess warehouse operations and reorganizing teams to empower members with proper tools to fulfill their jobs.
  • Managed operational budget by monitoring and controlling expenses including payroll.
  • Provided oversight of operations systems, including John Deer saw cut program, district-wide preventive maintenance for machines/equipment, and ferrous/non-ferrous scrap trade program.
  • Oversaw both the inbound receiving and outbound shipments of products.
  • Led quality assurance of operational activities across all departments, including quality heat code/steel code verification and ratios/chemical analyses utilizing Atomic Emission Spectroscopy (AES) program.
  • Built a strong working relationship between company and union as a district ambassador.
  • Provided job coaching, mentoring, training, and career growth opportunities for new managers to help lead business functions and drive success in their assigned areas.
  • Recruited, interviewed, hired, and onboarded new employees.
  • Maintained safety and emergency readiness conducting district-wide, daily team safety briefings, monthly safety trainings, and monitoring compliance with regulatory and company safety policies.

Architectural Applications Specialist

Verbraken’s New Look Painting
06.2005 - 04.2013
  • Served as team lead and project manager for residential and commercial painting projects.
  • Worked directly with general contractors, engineers, and clients.
  • Interpreted blueprints and architectural drawings with job sites to clarify requirements.
  • Provided onboarding training for new employees to help gain confidence in the position.

Infantry Fire Team Leader

Iowa Army National Guard
04.2003 - 04.2011
  • Led infantry team of 4 members in combat operations, including providing tactical guidance.
  • Oversaw training on weapons systems for 11 series soldiers.
  • Led support to help suppress enemy fire and allow troops to maneuver within action area.
  • Patrolled restricted areas and granted access to authorized personnel.
  • Determined elevation and grid azimuths with maps and map overlays.
  • Processed prisoners of war and captured documents.
  • Executed fast and effective decision-making under combat conditions to facilitate team cohesion.

Education

Computer Numerically Controlled (CNC) Machinist Technology

Hawkeye Community College
Waterloo, IA

Skills

  • Team Leadership/Collaboration
  • Operations Management
  • Planning and Forecasting
  • Budgeting/Cost Management
  • Key Performance Indicators
  • Process Improvement (Lean, 5S)
  • Efficiency Enhancement/Cost Reduction
  • Continuous Process Improvement
  • Project Management
  • Strategic Planning
  • Standard Operating Procedures
  • Job Coaching and Mentoring
  • Microsoft Office (Word/Excel/PowerPoint/Outlook)
  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team Training

Accomplishments

  • Supervised team of 14 -18 staff members.
  • Collaborated with team of 7 in the development of reduced miss pickups as well as route efficiencies.
  • Resolved product issue through consumer testing.


Scored highest with my division in team engagement and ethics.

By maintaining a digital log of requests made by staff in a means to make their jobs safer or more efficient, I would regularly follow up with staff within a 24 hour period. Daily basis conduct 1 on 1's with staff, ride alongs and follow behinds. 

Languages

English
Native or Bilingual

Timeline

Operations Supervisor / Site Manager

Republic Services
06.2023 - 09.2025

Operations Manager

Windows by Pella
05.2021 - 05.2023

Operations Supervisor

O’Neal Steel
04.2017 - 05.2021

Architectural Applications Specialist

Verbraken’s New Look Painting
06.2005 - 04.2013

Infantry Fire Team Leader

Iowa Army National Guard
04.2003 - 04.2011

Computer Numerically Controlled (CNC) Machinist Technology

Hawkeye Community College

Similar Profiles

CREATE PROFILE