John Granade
Empire,Al
Summary
Accomplished Department Manager at Walmart, adept in staff management and customer service, significantly enhanced inventory efficiency and fostered a collaborative team environment. Skilled in training and mentoring, my leadership contributed to a culture of continuous improvement and operational excellence, ensuring high levels of customer satisfaction and team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Seasonal Team Associate
Walmart
08.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
Gold Star Associate
Walmart
10.2021 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Department Manager
Walmart
09.2017 - 10.2021
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Backroom Zone Manager
Walmart
05.2015 - 09.2017
- Enhanced inventory management by implementing efficient backroom organization strategies.
- Improved employee productivity through comprehensive training programs and ongoing performance reviews.
- Cultivated a positive work environment that fostered collaboration and teamwork among backroom staff.
- Ensured safety compliance, conducting regular inspections and addressing potential hazards promptly.
- Championed a culture of continuous improvement within the team, regularly reviewing processes to identify areas for optimization.
- Collaborated with store leaders to develop strategic plans for maximizing sales opportunities during peak seasons.
- Increased overall store efficiency by establishing clear communication channels between departments.
- Developed strong rapport with employees through supportive leadership style and open-door policy approach.
- Reduced stock discrepancies by conducting regular audits and maintaining accurate records.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
IMS Supervisor
Walmart
01.2013 - 05.2015
- Communicated effectively with stakeholders at all levels of the organization to ensure alignment between company goals and departmental objectives.
- Managed staff schedules, ensuring adequate coverage for all shifts and situations.
- Provided ongoing support for new hires, facilitating smooth onboarding and integration into the team.
- Implemented inventory control systems to maintain accurate stock levels and minimize losses.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for growth.
- Increased overall efficiency with regular system audits, maintenance, and updates.
Salesfloor Associate
Walmart
07.2009 - 01.2013
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Education
High School Diploma -
Minor High Schol
Adamsville, AL05.2005
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Task delegation
- Order management
- Goals and performance
- Flexible schedule
- Sales reporting
Certification
Forklift, scissor lift, electric jack, walkie stacker
Timeline
Seasonal Team Associate
Walmart
08.2024 - Current
Gold Star Associate
Walmart
10.2021 - 08.2024
Department Manager
Walmart
09.2017 - 10.2021
Backroom Zone Manager
Walmart
05.2015 - 09.2017
IMS Supervisor
Walmart
01.2013 - 05.2015
Salesfloor Associate
Walmart
07.2009 - 01.2013
High School Diploma -
Minor High Schol
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