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John Graves
Fishersville,VA
Summary
Dynamic operations manager with a proven track record in enhancing service delivery and optimizing workflow. Skilled in staff supervision, customer service, and process improvements to drive efficiency.
Overview
19
19
years of professional experience
Work History
PM
USPS
Linville, Virginia
05.1993 - 12.2011
- Efficiently managed daily operations of post office branch to enhance service delivery.
- Supervised staff, assigning duties to streamline workflow and enhance service delivery.
- Implemented process improvements to enhance service delivery.
- Resolved customer inquiries and issues promptly, improving customer satisfaction.
- Collaborated with regional management to achieve operational goals.
- Ensured compliance with postal regulations and safety protocols at all times.
- Trained new employees on customer service standards and postal procedures.
- Maintained accurate inventory of postal supplies and equipment.
- Controlled costs by monitoring expenditures and implementing cost saving strategies.
- Managed incoming mail items ensuring that all letters are delivered promptly according to designated routes.
- Monitored cash drawers for accuracy in accordance with company policies and procedures.
- Generated weekly and monthly reports on branch performance metrics, providing insights for operational improvements.
- Developed and maintained positive customer relations through courteous service.
- Performed administrative duties such as filing documents, ordering supplies, reconciling accounts receivable and payable.
- Enforced security protocols to protect both employees and customers' data from unauthorized access.
- Maintained a safe, secure and healthy work environment by adhering to organization standards and legal regulations.
- Resolved customer complaints in a timely manner using effective problem-solving techniques.
Drill Sgt training NCO
US Army Reserved
Ripley, West Virginia
09.1996 - 11.1998
- Developed training plans for new recruits to ensure compliance with military standards.
- Developed lesson plans, conducted evaluations, and provided feedback to improve training effectiveness.
- Facilitated hands-on workshops to enhance soldiers' operational skills and readiness.
- Organized training exercises to simulate real-world scenarios for practical learning.
- Conducted assessments to evaluate effectiveness of training programs and materials.
- Facilitated communication between trainers, instructors and commanders concerning course content, curriculum.
- Assisted in the development of individualized learning plans based on skills assessment results.
- Coordinated training schedules and facilitated classroom instruction for Soldiers and NCOs.
- Provided technical assistance to support the delivery of instructor-led courses.
- Served as a liaison between senior leadership teams and personnel assigned to specific training programs.
- Created training documents such as handouts, manuals, guidelines, presentations for use in classrooms.
- Maintained accurate records of training progress for personnel evaluation purposes.
- Developed and maintained up-to-date training materials, including manuals, handouts, and instructional videos.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VA06-1971
Some College (No Degree) - Business Management
Blue Ridge Community College
Weyers Cave, VASkills
- Operations management
- Process improvement
- Regulatory compliance
- Inventory control
- Staff supervision
- Staff training
- Customer service
Accomplishments
- Appreciation for Volunteer Service w/ Staunton Y.M.C.A. Youth Basketball
- Staunton School Board Member w/ Staunton City School
Timeline
Drill Sgt training NCO
US Army Reserved
09.1996 - 11.1998
PM
USPS
05.1993 - 12.2011
High School Diploma -
Harrisonburg High School
Some College (No Degree) - Business Management
Blue Ridge Community College