Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

John Gray

Clarendon Hills,Illinois

Summary

Dynamic professional with a proven track record at Mednav, excelling in logistics management and customer service. Skilled in problem-solving and fostering teamwork, I implemented cost-saving strategies and enhanced operational efficiency. My friendly demeanor and technological proficiency drive customer satisfaction and loyalty, ensuring seamless communication and support throughout the logistics process.

Overview

5
5
years of professional experience

Work History

Bartender

Red Robin
Warrenville, IL
11.2023 - Current
  • Developed good working relationships with fellow employees through effective communication.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Logistics Manager

Mednav
Willowbrook, IL
01.2023 - 09.2023
  • Logistics Manager
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Monitored inventory levels and initiated re-stocking processes when necessary.
  • Oversaw warehouse staff to ensure proper handling and storage of materials and products.
  • Implemented cost-saving measures such as route optimization for shipments.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Drafted shipment reports to inform management and clients.

Sales Lead

1-800-got-junk
La Grange, IL
06.2020 - 12.2022
  • Delivered quality customer service while cultivating client satisfaction and loyalty
  • Fostered great experience by engaging with guests, utilizing acquired skills and training
  • Promoted positive culture of teamwork and inclusion, increasing employee morale
  • Familiarized self with new products and services to engage with customers about features and benefits
  • Led sales team to consistently deliver customer service, generating maximum sales potential
  • Utilized selling behaviors to identify and solve customer needs
  • Assisted staff with selling process to meet and exceed individual and company sales goals
  • Engaged customers and trained sales associates using strong knowledge of products and promotions
  • Made outbound sales calls to contact prospective leads, using effective communication skills
  • Established new accounts and serviced existing accounts maintaining professional relationships.

Education

Associate of Science - Engineering Technology

DeVry University
Naperville, IL
12-2025

High School Diploma -

Nazareth Academy
La Grange Park, IL
05.2019

Skills

  • Friendly and Outgoing
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Care
  • Mentoring and Training
  • Persistent and Resilient
  • Upselling and Promotions
  • Tactful Conflict Resolution
  • Product Recommendations
  • Technologically sound

References

Greg Dimit - (630) 253-0443  

Timeline

Bartender

Red Robin
11.2023 - Current

Logistics Manager

Mednav
01.2023 - 09.2023

Sales Lead

1-800-got-junk
06.2020 - 12.2022

Associate of Science - Engineering Technology

DeVry University

High School Diploma -

Nazareth Academy

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