John Gregory
Grand Canyon,AZ
Summary
Well-qualified Human Resources Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Goal-oriented Human Resources Specialist with 20+ years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Sign Painter
National Park Service
09.2022 - Current
- Maintained clean and tidy shop space for maximum customer appeal, safety and organization.
- Created custom signs for customers with quality builds and careful installation.
- Applied vinyl to metal, foam board and plastic by hand and with use of laminating table.
- Prepared vinyl for application on substrates or flat socks with associated weeding, trimming and taping.
- Installed vinyl on vehicle doors, windows and body panels for partial coverage or complete wraps.
- Designed new sign graphics and layouts to match customer specifications.
- Set machines for engraving and laser etching of completed designs.
- Completed finish trimming, grommeting and hemming on signage.
- Imported customer designs into software and verified dimensions, checked for errors and made corrections.
- Assembled interior signs and added tactile or braille additions to substrate.
- Maintained production and processing equipment in clean states and good working order to optimize performance.
- Cleaned workpieces and products, applied coatings and buffed surfaces to achieve desired finishes.
- Applied coatings such as paint, ink or lacquer to protect or decorate workpiece surfaces using spray guns, pens and brushes.
- Filled cracks, imperfections and holes in workpieces or products for smooth and high-quality looks.
- Read job orders and inspected workpieces to determine work procedures and materials required.
- Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions.
- Examined finished surfaces of workpieces to verify conformance to specifications and retouched defective areas.
- Selected, weighed, mixed and added production input materials in correct proportions and order of operations.
Administrative Assistant
National Park Service
01.2020 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and generate reports.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for records.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for senior level staff.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
Lodging Coordinator
National Park Service
09.2018 - 01.2020
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Handled incoming and outgoing shipping and receiving activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Inventoried and ordered office supplies to maintain availability of products.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Trained team members on new hotel services and products to support promotional efforts.
- Completed bi-weekly payroll for 7 employees.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Warehouse Worker
National Park Service
03.2018 - 09.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 60 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed cycle counts and monthly inventory.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Moved furniture and boxes using utility dolly and truck ramp.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Postal Carrier
USPS, United States Postal Service
01.2018 - 02.2018
- Planned and cased mail in sequence of delivery for designated route.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Distributed mail on foot to residences and businesses, delivering to approximately 300 customers per shift.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Handled mail and packages with care to prevent damage during delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Warehouse Picker
Rhenus Logistics
04.2016 - 09.2017
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Stored materials and supplies for accessibility and easy retrieval.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Utilized warehouse management system to accurately track and update inventory records.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained security of warehouse by practicing vigilance and reporting suspicious incidents to police and dispatchers.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Transported merchandise pallets to move in warehouse.
- Prepared and checked outbound shipments for accuracy.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Stocked designated items on shelves, end caps and displays.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Pre-assembled containers to be easily selected by packing associates.
- Managed timely and effective replacement of damaged or missing products.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Worked with customers to pack items according to specific desires and requirements.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Interacted with guests in friendly and knowledgeable way.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Stocked shelves to match planogram images and instructions.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Maintained store assets with effective loss prevention strategies.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Checked product levels and recommended new purchases.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Greeted store customers and discussed needs.
- Greeted customers and directed to requested products.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Recorded daily activities for inventory control.
- Received new stock and input values into computer system.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
Warehouse Shipping Receiver
Henry Schein
02.2014 - 03.2016
- Stayed accountable for organized and orderly warehouse storage and product transport.
- Executed quality control procedures to verify acceptable condition of goods.
- Unloaded pallets and deliveries and organized products in warehouse.
- Operated forklift and other warehouse equipment to safely move and store goods.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Reduced safety hazards by maintaining clean and orderly warehouse environment.
- Checked shipments for properly labeling and palletizing to reduce risk of damage.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Recorded incoming and outgoing shipments for accurate tracking.
- Maintained accurate records of shipments, receipts and inventories for ease of tracking.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Worked with suppliers to facilitate timely delivery and accurate inventory movements.
- Coordinated warehouse organization scheme and product placements.
- Provided customer service by answering questions and resolving shipment issues.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Partnered with representatives from different carriers to arrange materials shipments.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Sales Manager
United States Army Garrison Hedielberg
03.2012 - 09.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Facilitated business by implementing practical networking techniques.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Shift Manager
Army And Air Force Exchange Services
07.2010 - 07.2012
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated project workflows for departments.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
Military Human Resources Assistant ID Cards
United Army Garrison Kaiserslautern
06.2009 - 06.2010
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated employee training programs to improve productivity and performance.
- Maintained accountability of new, expired, damaged, and missing Common Access Cards (CAC's).
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Developed and coordinated employee training programs to improve productivity and performance.
- Produced Common Access Cards (CAC's), Retiree ID Cards, and Dependent ID Cards using the Defense Eligibility Enrollment Reporting System.
- Established the command procedure for reporting a lost, stolen, or damaged CAC's, Retiree ID Card, or Dependent ID Card.
- Conducted daily, weekly, and monthly inventory of all blank CAC's to ensure 100% accountability.
Human Resources Assistant Staffing
Civilian Human Resources Agency Europe (US Army)
01.2008 - 05.2009
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Coordinated employee training programs to improve productivity and performance.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in recruitment and selection process for new hires.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Developed and maintained HR policies and procedures.
- Created job descriptions on boards for vacant jobs.
- Created and posted job announcements on USA Jobs website.
- Reviewed resumes and created referral lists for hiring managers.
- Processed hiring actions in Defense Civilian Personnel Database System (DCPDS).
- Coordinated with hiring managers to determine knowledge, skills, and abilities, that will be used to screen candidate resumes.
- Advised hiring managers on all non-competitive hiring authorities.
- Advised hiring managers on termination process.
Supply Clerk
Wiesbaden Army Airfield
12.2007 - 01.2008
- Analyzed and adjusted inconsistencies in automated supply accounting system.
- Managed inventory for large commercial business operation.
- Organized and maintained stock records.
- Completed regular inventory counts of equipment on book for unit.
- Prepared unit and organizational supply documentation.
- Oversaw supply requests, accountability, and receipts.
- Maintained records of supply transactions for accuracy and tracking.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
- Used comprehensive inventory management system to reduce overages and shortages.
- Tracked unit supply budget and reported discrepancies to promote adherence.
- Maintained automated system for tracking group supplies and equipment.
- Evaluated unit supply requirements and coordinated timely replenishment.
- Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain business processes.
- Reduced risks by enforcing compliance with applicable regulations and directives.
- Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.
- Participated in continuous improvement in contract execution process and delivered recommendations, ideas and plans to local and functional management.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Sorted and delivered materials to different work areas and staff.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Conducted research to address shipping errors and packaging mistakes.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Partnered with representatives from different carriers to arrange materials shipments.
Food Service Worker
US Army Hanau
01.2006 - 11.2007
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Stored food in designated containers and storage areas to prevent spoilage.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Adjusted food preparation methods in accordance with customer requests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Observed diners to respond to additional requests and determine when meal completed.
Housekeeper
Non-Appropriated Funds Wiesbaden (Army)
05.2005 - 01.2006
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated electronic backpack vacuums and floor sweepers.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Reorder Specialist
Army And Airforce Exchange Service
03.2004 - 04.2005
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Recommended merchandise and services that would meet customer needs.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Human Resources Specialist (Military)
United States Army (Active Duty)
10.2002 - 02.2004
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted separation briefings for Active Duty Service members and their families.
- Produced separation orders and distributed them to the Service Member and other divisions as necessary.
Manpower Analyst
United States Army (Active Duty)
08.2001 - 10.2002
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Conducted monthly Unit Status Reporting (USR) meeting with the entire 1st Armored Division with more 17,000 soldiers.
- Analyzed and produced reports that showed the exact number of combat ready soldiers in the 1st Armored Division.
- Briefed the 1st Armored Division Commander and General Staff on the combat readiness of the First Armored Division.
- Conducted a monthly Personnel Assist Inventory of a randomly selected unit to verify the accuracy the USR.
Human Resources Specialist (42A)
US Army Active Duty
10.1998 - 08.2001
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Conducted monthly Unit Status Reporting (USR) meeting with the entire 1st Armored Division with more 17,000 soldiers.
- Analyzed and produced reports that showed the exact number of combat ready soldiers in the 1st Armored Division.
- Briefed the 1st Armored Division Commander and General Staff on the combat readiness of the First Armored Division.
- Conducted a monthly Personnel Assist Inventory of a randomly selected unit to verify the accuracy the USR.
Human Resources Specialist
United States Army (Active Duty)
02.1997 - 10.1998
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and monitored employee recognition programs.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted daily in-processing briefings to Active Duty Service Members and their families.
- Coordinated transportation of Service Members from the in-processing center to their duty stations.
- Produced reports showing how many service members where in-processing on a daily basis and which units they were being assigned to.
42A Human Resources Specialist
United States Army (Active Duty)
05.1995 - 01.1997
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Conducted monthly Unit Status Reporting (USR) meeting with the entire 2nd Infantry Division with more 20,000 soldiers.
- Analyzed and produced reports that showed the exact number of combat ready soldiers in the 2nd Infantry Division .
- Briefed the 2nd Infantry Division Commander and General Staff on the combat readiness of the First Armored Division.
- Conducted a monthly Personnel Assist Inventory of a randomly selected unit to verify the accuracy the USR.
42A Human Resources Specialist
US Army Active Duty
11.1992 - 04.1995
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted weekly reassignment briefings to active Duty Service Members and their families.
- Produced reassignment packets for each service member that included reassignment orders, Declination of Continued Service Statement (DCSS) (if necessary), and information about family member travel.
- Individually briefed service members about the DCSS and the impact it might have on their career.
- Processed family travel requests and arranged for travel of the service member and their family.
- Briefed service members on the policy and procedures of a deferment of a reassignment order.
- Processed DCSS and deferment actions in the Enlisted Distribution Assignment System (EDAS).
Education
Bachelor of Science - Human Resources Management
University of Maryland - University College
Hyattsville, MD03.2017
Skills
- Customer Service Delivery
- Performance Management
- Employee and Applicant Assessment
- Retention Program Development
- Microsoft Office Suite
- Policy Implementation
- File and Records Management
- Presentation Preparation
- Employment Data Tracking
- Sort and Vet Applicants
- Staff Training
- Americans with Disabilities Act (ADA)
- Onboard New Hires
- In-Person and Telephone Interviewing
- Networking and Partnership Development
- Recruiting Support
- Microsoft Office
- Industry-Specific HR Regulations
- Workforce Improvements
- Applicant Qualification
- Payroll and Benefits Administration
- HRIS Applications
- Employee Onboarding
- Recruitment
- Consultancy and Advisory
- Training Development and Execution
- Negotiation
- Complaint Handling
- Manager Coaching and Training
- Event Management
- Project Planning
- Reporting Strengths
- Risk Management
- Talent Acquisition
- Policy Interpretation
- Vendor Relations
- Data Evaluation
- Open Enrollment
- HR Support
- Complex Problem-Solving
- Event Planning
- Compensation and Benefits
- Resolving Complex Issues
- Orienting New Employees
- Policy and Procedure Writing
- Conduct Orientations and Training
- Confidential Document Control
- Human Resources Services
- Payroll Completion
- Maintain Employment Records
- Workplace Diversity Cultivation
- Customer Relations
- Personnel Engagement
- Recruitment Planning
- Human Resources Management Systems
- Eligibility Determinations
- Equipment Inventory Maintenance
- Equal Employment Opportunity (EEO)
- Mentoring
- Counseling Advice
- Training and Development
- Analytical and Critical Thinking
- Time Tracking and Payroll Administration
Languages
German
Professional Working
Timeline
Sign Painter
National Park Service
09.2022 - Current
Administrative Assistant
National Park Service
01.2020 - 09.2022
Lodging Coordinator
National Park Service
09.2018 - 01.2020
Warehouse Worker
National Park Service
03.2018 - 09.2018
Postal Carrier
USPS, United States Postal Service
01.2018 - 02.2018
Warehouse Picker
Rhenus Logistics
04.2016 - 09.2017
Warehouse Shipping Receiver
Henry Schein
02.2014 - 03.2016
Sales Manager
United States Army Garrison Hedielberg
03.2012 - 09.2013
Shift Manager
Army And Air Force Exchange Services
07.2010 - 07.2012
Military Human Resources Assistant ID Cards
United Army Garrison Kaiserslautern
06.2009 - 06.2010
Human Resources Assistant Staffing
Civilian Human Resources Agency Europe (US Army)
01.2008 - 05.2009
Supply Clerk
Wiesbaden Army Airfield
12.2007 - 01.2008
Food Service Worker
US Army Hanau
01.2006 - 11.2007
Housekeeper
Non-Appropriated Funds Wiesbaden (Army)
05.2005 - 01.2006
Reorder Specialist
Army And Airforce Exchange Service
03.2004 - 04.2005
Human Resources Specialist (Military)
United States Army (Active Duty)
10.2002 - 02.2004
Manpower Analyst
United States Army (Active Duty)
08.2001 - 10.2002
Human Resources Specialist (42A)
US Army Active Duty
10.1998 - 08.2001
Human Resources Specialist
United States Army (Active Duty)
02.1997 - 10.1998
42A Human Resources Specialist
United States Army (Active Duty)
05.1995 - 01.1997
42A Human Resources Specialist
US Army Active Duty
11.1992 - 04.1995
Bachelor of Science - Human Resources Management
University of Maryland - University College
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