John Gregson

Owner

Roughlock Transport

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Generated revenues yearly and effectively capitalized on industry growth.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
Improved team productivity by introducing innovative project management tools and techniques.
Enhanced company's market position by identifying and pursuing new business opportunities.
Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reported issues to higher management with great detail.

Summary

Overview

Work History

Owner

Kitchen Manager

Education

Baking, Construction, Power Tools, Basic Music

CDL Graduate -

Business Science -

Skills

Timeline

Kitchen Manager

Owner

Baking, Construction, Power Tools, Basic Music

CDL Graduate -

Business Science -

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