Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Griffin

Chicago,IL

Summary

Versatile tech-savvy, professional with experience in Tax Preparation, Customer Service, and Technical Writing/Editing seeks a challenging full-time position. Authorized to work in the US for any employer

Overview

23
23
years of professional experience

Work History

Customer Advocate

Labelmaster
06.2022 - 08.2023
  • Processed orders submitted by phone, email, chat application, and fax
  • Answered customer questions via phone and chat application regarding products, order status, payment
  • Created training documentation
  • Trained colleagues and new hires.

Tax Preparer / Inputter

Mike Parisi Tax Consultants
12.2019 - 08.2020
  • Conducted in-person and telephone interviews with clients of Income Tax preparation office
  • Collected relevant tax forms and entered data into software application in preparation for finalization of returns
  • Answered client questions regarding federal and state tax issues.

Enumerator

US Census Bureau
08.2019 - 10.2019
  • Collected housing data and verified and updated address listings via door-to-door interviews
  • Documented collected data with government issued laptop computer
  • Canvassed assigned areas for changes to existing information
  • Electronically updated and maintained Federal address database.

Customer Service Representative / Transfer Agent

American Stock Transfer & Trust
11.2018 - 06.2019
  • Provided customer service at fast-paced, high volume call center
  • Assisted callers with a wide variety of issues relating to stocks and securities
  • Duties included providing shareholders with precise information regarding estate transfers, replacement of lost stock certificates, and account balances and history
  • Also updated client info, reissued dividend checks and tax slips, performed account consolidations, and ensured compliance with policies and procedures.

Software Test Analyst/Customer Support Rep

IRIS CRM
08.2014 - 09.2017
  • Reviewed all test cases and test scripts for quality and identified additional areas to review.
  • Provided each staff member with exemplary training to help improve departmental efficiency and boost understanding of respective job duties.
  • Fixed identified issues to improve workflows.
  • Worked closely with developers to develop innovative solutions to functionality issues.

Software Tester / Tech Writer / Helpdesk

Robert Half Tech
01.2011 - 08.2014
  • Worked a variety of contract jobs for various software companies
  • Assignments included software QA, technical writing/editing, and Helpdesk/customer service.

QA Engineer/ Technical Writer

Quardev Inc
07.2000 - 06.2010
  • Provided contract QA and technical communications skills on a variety of software development projects for contract agency
  • Served in both Test Lead and Team Member capacities
  • Duties ranged from authoring setup guides and user manuals and web content editing to QA services
  • In-house Responsibilities: Editor, writer and chief content producer for organizational newsletter
  • Developed and wrote marketing materials for sales department.

Education

Bachelor of Arts - English

Seattle University
Seattle, WA

Skills

  • MS Office
  • Zendesk
  • Salesforce
  • Jira
  • Slack
  • Adobe Photoshop
  • MS Teams
  • Google Suite
  • MS NAV
  • MS Business Center
  • Tax Preparation Software
  • First-Tier Technical Support
  • Billing Inquiry Resolution
  • Merchandise Orders and Exchanges
  • Client Rapport-Building
  • High-Volume Environments
  • Calm and Professional Under Pressure

Timeline

Customer Advocate

Labelmaster
06.2022 - 08.2023

Tax Preparer / Inputter

Mike Parisi Tax Consultants
12.2019 - 08.2020

Enumerator

US Census Bureau
08.2019 - 10.2019

Customer Service Representative / Transfer Agent

American Stock Transfer & Trust
11.2018 - 06.2019

Software Test Analyst/Customer Support Rep

IRIS CRM
08.2014 - 09.2017

Software Tester / Tech Writer / Helpdesk

Robert Half Tech
01.2011 - 08.2014

QA Engineer/ Technical Writer

Quardev Inc
07.2000 - 06.2010

Bachelor of Arts - English

Seattle University

Similar Profiles

CREATE PROFILE
John Griffin