John Griffin
Jacksonville,FL
Summary
Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service. Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills. Courteous bellhop with exceptional customer service skills. Pleasant demeanor and highly knowledgeable about local events and venues. Known for working quickly and streamlining tasks for efficiency. Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types.
Overview
24
24
years of professional experience
Work History
Bell Attendant
Sawgrass Marriott Resort & Beach Club
09.2003 - 11.2023
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Stored luggage for guests, retrieving baggage and items when notified.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Opened doors and transported luggage for customers with care and efficiency.
- Trained and supervised new staff members on baggage handling procedures.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Checked baggage handling equipment, performing minor repairs to restore to full functionality.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
- Operated hydraulic elevators and stair lifts to move luggage between floors.
Delivery Courier
Airborne Express
05.2000 - 08.2003
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Communicated with dispatch and customers for accurate delivery information.
Education
High School Diploma -
Jefferson Forrest High School
Lynchburg, VA05.1992
Skills
- Inventory management
- Elevator operation
- Ability to follow directions
- Guest relations expertise
- Concierge services familiarity
- Active listening
- Reservation system navigation
- Initiative and self-motivation
- Attention to detail
Accomplishments
- Informed guests of the establishment's array of services, including the spa, salon, upscale restaurants and the casino, improving overall sales.
- Provided exceptional service to both incoming and outgoing guests and was rewarded with an overall five-star rating on the hotel's check-out survey.
- Took on new duties and responsibilities when asked by management and finished tasks on time, resulting in a significant pay increase.
Section name
In my 20 years with SawGrass Marriott Resort and Spa I have been nominated by my peers and received Employee of Month 3 different occasions.
Timeline
Bell Attendant
Sawgrass Marriott Resort & Beach Club
09.2003 - 11.2023
Delivery Courier
Airborne Express
05.2000 - 08.2003
High School Diploma -
Jefferson Forrest High School
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