John Griffin
Akron,OH
Summary
Driven professional with a proven track record in growth planning and customer relations, honed across roles at Lowes Inc, Best Buy Inc, Hallrich Pizza Hut and more. Skilled in process development and interactive communication, consistently enhancing customer satisfaction and workplace efficiency. Achieved significant sales growth by fostering strong client relationships and implementing strategic policies. Received many dozens of compelling reviews from customers across all roles and companies. Often told I am the "nicest person" people have met by strangers and piers alike. Many Employee of the month awards across all roles. Consistently maintain a positive attitude no matter what challenges arise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowe's Inc.
11.2022 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult clients.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new employees on overall company and department-specific policies and procedures.
- Promoted business' development by building and maintaining relationships with new professional clients who's businesses are dependent on our goods and services to make a profit for their companies.
- Promoted a culture of honesty, transparency, and candor within the company to maintain high moral.
Sales Associate
Best Buy Inc
11.2017 - 11.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Automotive Electrical Technician
Best Buy Inc
05.2018 - 07.2020
- Maintained accurate records of time and materials required to perform repairs and service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Accessed needed areas by carefully removing door or dash panels, seats and carpeting.
- Installed new wiring and connections to complete connections and bypass cable faults.
- Completed skilled installations and thorough set up of audio and remote start vehicle systems.
- Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
- Applied effective time management techniques to meet tight deadlines.
Server
Hallrich Pizza Hut
07.2012 - 05.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Took care of 80 customers every Sunday morning as the only server, of which the majority were my regulars.
Education
Associate of Arts - Recording Arts And Technology
Cuyahoga Community College
Cleveland, OH06.2020
Skills
- Inventory management
- Growth planning
- Process and procedure development
- POS systems operations
- Customer Service
- Time Management
- Policy Enforcement
- Customer Relations
- Problem Resolution
- Workplace Safety
- Sales Growth
- Interactive communication skills
Certification
- Mobile Electronics Certified Professional
- Pro Tools Certification
Languages
French
Professional Working
Software
Excel
Teams
Digital Audio Workstations
Computer Assisted Drafting
3D Printing (slicing)
Timeline
Department Supervisor
Lowe's Inc.
11.2022 - Current
Automotive Electrical Technician
Best Buy Inc
05.2018 - 07.2020
Sales Associate
Best Buy Inc
11.2017 - 11.2022
Server
Hallrich Pizza Hut
07.2012 - 05.2018
Associate of Arts - Recording Arts And Technology
Cuyahoga Community College
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