John Griffin
Walnut Creek,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
Work History
Manager, Vocabulary Services
Cengage Group
San Francisco Bay Area, CA
10.2019 - Current
- Manage the development and maintenance of controlled vocabularies used to index digital education and reference content. Create and support a high-performing team aligned with the company's business objectives, meeting or exceeding targets for product delivery and budget requirements.
VP of Operations
BLR Sign Systems
Milpitas, CA
02.2016 - 06.2018
- Maximize profitability by continuously optimizing operations across sales, creative, project management, production, and manufacturing divisions.
• Reengineer workflow gaps and inefficiencies to improve profits and customer satisfaction.
• Implement process improvement strategies emphasizing accountability, transparency, and key performance indicator identification and reporting.
Partner with senior leadership to integrate new acquisitions, securing cost reduction by effectively consolidating resources to ensure efficient operations.
Director, Strategic Partner Management
Cengage Learning
San Francisco, CA
03.2012 - 08.2015
- Led vendor outreach, contract negotiation and relationship management.
Sourced and managed digital portfolio content conversion, permissions management, taxonomy development, and content indexing.
• Ensured vendors fulfilled contract agreements within budget and on time during Chapter 11 bankruptcy proceedings; all vendors remained intact after Chapter 11 exit.
• Consolidated vendors; reduced production costs $1M.
• Developed and implemented robust vendor performance monitoring program.
• Reduced costs by expanding global sourcing programs.
Director, Digital Production Operation
Cengage Learning
San Francisco Bay Area, CA
01.2006 - 01.2012
- Oversaw daily delivery of thousands of domestic and global third party published articles. Ownership included rights and permissions management.
• Managed $5M budget, 120 employees and 15 direct reports.
• Executed migration to offshore production model; reduced production costs from $9M to $4M.
• Reduced time to market, improving product currency and completeness and increasing customer satisfaction.
• Drove staff accountability and performance management by introducing productivity and quality standards performance indicators.
Education
MBA
St. Mary's College of California
Moraga, CA05-2005
Bachelor of Arts - English And American Studies, With An Emphasis in
UCLA
Los Angeles, CA06-1988
Skills
- Staff Development
- Performance Management
- Contract Management
- Operations Management
- Expense Tracking
Timeline
Manager, Vocabulary Services
Cengage Group
10.2019 - Current
VP of Operations
BLR Sign Systems
02.2016 - 06.2018
Director, Strategic Partner Management
Cengage Learning
03.2012 - 08.2015
Director, Digital Production Operation
Cengage Learning
01.2006 - 01.2012
MBA
St. Mary's College of California
Bachelor of Arts - English And American Studies, With An Emphasis in
UCLA
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