John Grimes
Hilliard,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DHL Driver
DHL Express
09.2023 - Current
- Safely and efficiently delivered packages to residential and commercial addresses within designated routes and timelines.
- Demonstrated exceptional customer service skills, including friendly interactions with customers and
prompt resolution of inquiries and concerns. - Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Utilized handheld devices and GPS navigation systems to plan routes, track deliveries, and update delivery statuses in real-time.
- Adhered to all traffic laws, safety regulations, and company policies to ensure safe operation of vehicles and security of packages.
- Conducted pre-trip and post-trip inspections of vehicles to ensure proper functioning and compliance with maintenance standards.
- Maintained accurate records of delivery activities, including mileage logs, fuel purchases, and delivery receipts.
- Collaborated with warehouse staff and supervisors to prioritize deliveries, resolve issues, and optimize delivery schedules.
- Participated in ongoing training and development programs to enhance driving skills, customer service techniques, and job performance.
Owner/Operator
Royal Treatment Detailing
01.2013 - Current
- Founded and operated successful automotive and boat detailing business, specializing in high-quality, customized services to meet clients' specific needs.
- Established and maintained loyal clientele base through exceptional service, attention to detail, and personalized customer care.
- Utilized effective marketing strategies to promote business and attract new customers, including social media, word-of-mouth referrals, and partnerships with local businesses.
- Scheduled appointments and managed bookings to ensure efficient workflow and timely service delivery.
- Customized detailing packages to meet clients' individual preferences and requirements, including interior and exterior cleaning, polishing, waxing, and protective coatings.
- Managed all aspects of business operations, including product ordering, inventory management, scheduling, invoicing, and accounting.
- Implemented best practices for safety, environmental sustainability, and waste management in line with industry standards.
- Maintained up-to-date knowledge of industry trends, products, and techniques to continually enhance service offerings and customer satisfaction.
- Cultivated positive relationships with suppliers, vendors, and industry professionals to secure competitive pricing and access latest technologies and products.
- Demonstrated strong leadership, communication, and problem-solving skills in managing day-to-day business.
Uber Driver
Uber
02.2022 - 09.2023
- Provided safe and reliable transportation services to clients, ensuring timely arrival at their destinations.
- Maintained 5-star rating by consistently delivering exceptional customer service and adhering to Uber's standards.
- Completed over 2000 rides, demonstrating strong work ethic and commitment to meeting customer needs.
- Effectively navigated diverse routes and traffic conditions to optimize travel time and ensure passenger comfort.
- Handled cashless transactions and maintained accurate records of fares and mileage.
- Demonstrated professionalism and courtesy in all interactions with passengers, fostering positive relationships and earning repeat business.
- Adapted to changing demands and schedules, including peak hours, special events, and last-minute ride requests.
- Maintained clean and well-maintained vehicle, ensuring passenger safety and comfort at all times.
- Proactively addressed any issues or concerns raised by passengers, resolving conflicts and providing solutions to ensure positive experience.
Account Manager
GMF Multimodal
09.2015 - 11.2018
- Account Manager responsible for maintaining relationships with key clients, ensuring their satisfaction with services provided.
- Regularly updated customers on shipment locations and delivery statuses, fostering transparency and trust.
- Successfully bid on loads, securing profitable contracts while meeting customer requirements and company objectives.
- Coordinated pick-ups and deliveries with warehouses, optimizing logistics to minimize transit times and costs.
- Proficiently built order entries in company systems, ensuring accuracy and completeness of shipment details.
- Identified, negotiated pricing with, and established relationships with trucking companies to efficiently haul freight.
- Managed billing processes, ensuring accurate and ti. * invoicing for
Warehouse Worker
Allied Doors West Florida
03.2011 - 07.2013
- Receive and unload weekly product shipments
- Organize and store products in warehouse
- Prep for next day installation (pull work orders)
- Safety skills on equipment and freight
- Operate forklifts, pallet jacks and other equipment to move materials.
Education
Associate of Arts -
Florida Gulf Coast University
Fort Myers, FL06.2011
High School Diploma -
Sandalwood High School
Jacksonville, FL05.2008
Skills
- Microsoft Office
- Schedule/Time Management
- Customer Service
- Business Management
- Problem Solving
- Order picking and processing
- GPS and route planning
- Passenger transportation
- Shipping and packaging, Freight
- Delivery driver experience
- Warehouse experience
- Forklift operation
Certification
- Commercial Drivers License - CDL
- DOT Medical Card
Timeline
DHL Driver
DHL Express
09.2023 - Current
Uber Driver
Uber
02.2022 - 09.2023
Account Manager
GMF Multimodal
09.2015 - 11.2018
Owner/Operator
Royal Treatment Detailing
01.2013 - Current
Warehouse Worker
Allied Doors West Florida
03.2011 - 07.2013
Associate of Arts -
Florida Gulf Coast University
High School Diploma -
Sandalwood High School