John Gross
Noblesville,IN
Summary
Dynamic sales professional with a proven track record at Johnson Brothers Liquor Company, adept in customer relationship building and territory expansion. Leveraged persuasive communication to exceed sales targets by over 250k in a challenging market. Expert in customer service, ensuring long-lasting client relationships through exceptional service and strategic follow-ups.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Johnson Brothers Liquor Company
09.2022 - Current
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Managed and cultivated first territory to over 1 million on R12
- Expanded second territory form 180k on a R12 to over 650k
- Exceeded expectations consistently through diligent prospecting efforts
Bar Manager
McGraws Steak House
04.2019 - 09.2022
- Crafted special drink and cocktail menu items for seasonal offerings.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Store Manager
Applebee's
08.2016 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Bartender
Buffalo Wild Wings
08.2012 - 08.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Completed 3 Years - Health And Physical Fitness
Purdue University
West Lafayette, IN05-2016
Skills
- Customer relationship management
- Objection handling
- Product and service sales
- Persuasive communication
- Cold calling
- Industry trends
- Demonstrations
- Territory expansion
- Customer service
- Customer relationship building
Timeline
Sales Consultant
Johnson Brothers Liquor Company
09.2022 - Current
Bar Manager
McGraws Steak House
04.2019 - 09.2022
Store Manager
Applebee's
08.2016 - 03.2018
Bartender
Buffalo Wild Wings
08.2012 - 08.2016
Completed 3 Years - Health And Physical Fitness
Purdue University
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