JOHN GRUBB
Lancaster, OH,OH
Summary
Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills. Looking for new position where career spanning 20 years can be used to help bring greater success to exciting company. Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Talented Automotive professional with strong background working on all types of vehicles. Quick to identify mechanical issues and complete repair estimates. Bringing strong work ethic and record of reliability.
Overview
18
18
years of professional experience
Work History
Automotive Service Advisor
Coughlin Automotive Group
Lancaster, Ohio
10.2021 - Current
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Service Advisor
Matt Taylor Kia
Lancaster, OH
05.2021 - 10.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Fenix Auto Parts
Greensboro, NC
10.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Customer Service Representative
LKQ Corporation Inc.
Groveport, OH
07.2014 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Assistant General Manager
Advanced Auto Parts
Mount Vernon, OH
04.2004 - 06.2014
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Boosted yearly profits through process optimization and improved training.
Education
Basic Law Enforcement Training - Law Enforcement
Beaufort County Community College
Washington, NC07.1999
GED -
College of The Albemarle
Manteo, NC07.1996
Skills
- Team Collaboration
- Quality Control
- Warranty Requirements
- Customer Service
- Upselling Products and Services
- Product Training
- Handling Customer Complaints
- Sales and Operations
- Vehicle Supervision
Accomplishments
- Achieved customer satisfaction through effectively helping others.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Automotive Service Advisor
Coughlin Automotive Group
10.2021 - Current
Service Advisor
Matt Taylor Kia
05.2021 - 10.2022
Customer Service Representative
Fenix Auto Parts
10.2019 - 03.2020
Customer Service Representative
LKQ Corporation Inc.
07.2014 - 10.2019
Assistant General Manager
Advanced Auto Parts
04.2004 - 06.2014
Basic Law Enforcement Training - Law Enforcement
Beaufort County Community College
GED -
College of The Albemarle
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