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Remote Customer Service and Technical Support professional with 10+ years of experience assisting customers in high-volume call center environments. Skilled in phone, chat, and email support with a strong ability to troubleshoot technical issues, resolve account concerns, and guide customers step-by-step to solutions. Experienced supporting healthcare members, benefits inquiries, device troubleshooting, and service issues while maintaining empathy, accuracy, and HIPAA-level confidentiality. Recognized for strong communication, problem solving, and consistently delivering positive customer experiences in remote environments.

Proven customer service with a track record of enhancing customer satisfaction and retention at Walmart and AT&T Call Center. Leveraged strong problem-solving and relationship-building skills to resolve complex issues, leading to a noticeable improvement in loyalty metrics. Excelled in team collaboration and customer support, significantly exceeding performance goals.
Diligent with solid foundation in customer service and effective problem-solving. Proven track record of resolving customer issues efficiently and maintaining high levels of customer satisfaction. Demonstrated ability to manage high call volumes while fostering positive relationships and ensuring team collaboration.

Experienced call center professional trained in insurance policies, plans and coverage limitations. Remains calm and level-headed in fast-paced environments. Solves problems independently and teaches providers to use electronic systems. High-performing and systematic with excellent organizational and analytical abilities with focus on promoting loyalty.

Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in Front Office Executive role.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.

John Guadiana

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Customer Service Associate

Customer Service Representative

Account Resolution Specialist II

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High School Diploma -

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Customer Service Associate

Customer Service Representative

Account Resolution Specialist II

High School Diploma -

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