Hi, I’m
John Guerra
Roseville,Michigan
Summary
A friendly detailed-oriented and experienced in security/customer service representative with 20+ yrs of experience. Has strong organizational abilities along with good verbal and communication skills. Has shown repeated success in organizing projects, systems, and resolving customer service issues. An enthusiastic team player with a genuine commitment to high quality service.
Overview
19
years of professional experience
Work History
Guerra's Scrap Doggz
Scrapper
04.2020 - Current
Job overview
- Performed manual labor and random jobs to help teams accomplish goals.
- Loaded and unloaded building materials used for construction.
- Loaded and unloaded building and construction materials to prepare for tasks.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Operated company vehicles to transport materials and equipment.
Macomb County Cars
Manager of Operations
05.2018 - 04.2020
Job overview
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
J.P. Shakers
Doorman
02.2011 - 08.2018
Job overview
- Conducted education, training and professional development programs to increase security personnel efficiency.
- Supplied security coverage by managing staff schedules to meet operational needs of facility.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Consulted with managers to organize special events and promotions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
RML Auto
Sales Associate
03.2015 - 11.2017
Job overview
- Generated advertising brochure for vendor use.
- Contributed to team objectives in fast-paced environment.
- Engaged with customers to build rapport and loyalty.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Set and achieved company defined sales goals.
Pepperbottoms
Security\doorman
11.2008 - 06.2010
Job overview
- Checked IDs and closely examined patrons' faces to verify age.
- Patrolled exterior and interior of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Ejected unruly patrons from premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Florida Hospital East Orlando
Security Officer
11.2003 - 07.2006
Job overview
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Riegs SecurityOrlando, FL
Security Officer Class D And Class G from Security And Protective Services
East Detroit High SchoolEastpointe, MI
GED
1994
Skills
- Tool and Equipment Management
- Overseeing Employees
- Manual Labor
- Superior Customer Service
- Safety and Security
- Customer Relations
- Multi-Line Telephone Systems
- Scheduling Appointments
- Front Desk Operations
Timeline
Scrapper
Guerra's Scrap Doggz
04.2020 - Current
Manager of Operations
Macomb County Cars
05.2018 - 04.2020
Sales Associate
RML Auto
03.2015 - 11.2017
Doorman
J.P. Shakers
02.2011 - 08.2018
Security\doorman
Pepperbottoms
11.2008 - 06.2010
Security Officer
Florida Hospital East Orlando
11.2003 - 07.2006
Riegs Security
Security Officer Class D And Class G from Security And Protective Services
East Detroit High School
GED
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