JOHN GUERRERO
Pleasanton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
UnitedHealthcare
06.2003 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Perform all types of complex adjustments for members and providers on dental eligibility and claims.
- Meet Quality, Productivity and Attendance requirements.
Education
Associate of Arts - Art History
Texas State University
San Marcos, TXSkills
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Microsoft Excel
- Conflict resolution
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Team development
- Microsoft PowerPoint
- Building rapport
- Customer education
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Full Professional
Interests
- Offering time and support to shelters for the homeless, women, and animals
- I like working with my hands and fixing things
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Drawing and Painting
Timeline
Customer Service Representative
UnitedHealthcare
06.2003 - 05.2025
Associate of Arts - Art History
Texas State University
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