John Guillot
League City,TX
Summary
Experienced with optimizing regional service operations and elevating customer experiences. Utilizes strategic planning and team management to streamline processes and improve service delivery. Track record of fostering high-performing teams and ensuring operational excellence. Secure an interesting and challenging job with a company that provides the opportunity for personal growth, advancement, and stable employment with good benefits.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Regional Service Director
Hawthorne Residential Partners
06.2010 - Current
- sMaintain 6,500 apartment units with staff of over 40 maintenance employees
- Assist in over1 00 million dollars in capital projects or renovations each year
- Completed/Managed 8 new construction projects in 10 years. I was in charge from beginning to the end of all 8 new construction projects
- Total projects totaled 600 million dollars
- I was the direct report for the builder for any issues or concerns
- I was also in charge of inspecting all work and units once construction was completed
- Assist in managing capital projects, preparing material and cost estimates, scopes of work, preparing capital bids, executing projects and contracts, monitoring jobs to ensure projects are not exceeding budgeted amount, ensuring compliance with all applicable codes, and assisting in performing periodic inspections of work completed if necessary
- Worked with Regional Property Manager on budgets for yearly common maintenance as well as capital projects for following year budget
- Manage bids for capital projects for following year budget
- Inspect properties quarterly for safety issues, code compliance and compliance of all Hawthorne company policies
- Conduct due diligence as needed and assist with interior and exterior inspections including organizing and providing results to RPM
- Provide technical maintenance support, guidance, leadership and management
- Work with Owners and Investors to ensure their goals are being met
- Meet with RPM as needed to discuss progress, issues and concerns on all properties assigned to them
- Comply with all procedures, policies and quality standards and present a professional appearance of company
- Assist with other tasks or projects as required
- Help on site as needed and fill for maintenance as needed to help with coverage and or to catch up on work assignments
- Work with RM to establish and coordinate interior rehab of units, order product, shop costs for interior rehab units
- Selecting qualified contractors for on-site projects that will meet the quality and value added expectations of the owners and investors
- Develop and hold Quarterly Maintenance Meetings to review preventative maintenance and safety protocols
- Be involved in the review and hiring decisions of all potential maintenance staff
- Assist in disciplinary decisions pertaining to maintenance staff
- Meet quarterly with maintenance staff to evaluate competency levels
- Assists each maintenance staff employee to further their education and capabilities with company approved opportunities.
- Conduct quarterly hands on training classes for each region.
- Length of time employed15yrs.5months
- Increased customer satisfaction by implementing streamlined service processes and procedures.
- Established key performance indicators for monitoring regional success, ensuring timely corrective actions when necessary.
- Cultivated strong partnerships with vendors to negotiate favorable pricing terms resulting in cost savings for the organization as a whole.
- Drove revenue growth by identifying new business opportunities within the region and executing expansion strategies.
Service Manager
AIMCO
05.2007 - 06.2010
- Responsible for: planning, organizing, and coordination of vendors, parts and on-site staff necessary to get apartments ready for occupancy within4 to7 days
- Completion of all work orders; i.e., all repairs to apartments and facilities within24 hours
- Compliance program on property
- Conducting safety meetings as required by company
- Managing property budget and work on computer programs which includes Focus, E-procurement and Microsoft Office
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Service Technician
AIMCO
11.2005 - 05.2007
- Make repairs and upgrades necessary to get apartments ready for occupancy within4-7 days
- This work includes repairs to a/c, heat, plumbing, electrical, carpentry, and pool and spa repairs and upkeep
- Also responsible for daily completion of work orders involving repairs to all items listed
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Head Glazier
Maxey Glass
01.2005 - 11.2005
- Glazier: Residential and commercial
- Remove and install entire glass windows or any portion, or cut and install any type glass applications; i.e., showers
Head Glazier
Russell Glass & Mirror
06.2004 - 01.2005
- Glazier: Worked as only residential installer
- Removed and installed glass in a residential houses
- Worked with a secretary, ordered glass from manufactures, planned daily schedules, required good planning skills with clients to improve the quality of work spent on job
Window Technician
Exclusive Windows and Doors
06.2003 - 06.2004
- For wood and vinyl windows
- Removed & installed wood & vinyl windows
- Removed existing windows in house and would replace with new windows requiring caulk, weather proofing, and replace old rotten wood with new wood, paint and repair brick and masonry work around outside of window Performed inventory for receipt & delivery of windows & doors from main manufacturer
Restoration Technician
Triangle Restoration
05.2001 - 05.2002
- Included complete remediation of houses and commercial businesses
- The duties required are: capping copper pipe, removing appliances, taking down ceiling fans, using hepa filtration systems, negative air pressure machines, removing and replacing bathtubs, showers, tile, sinks, countertops, pulling and cleaning air duct systems that have mold, replacing sheet rock, tape and floating of sheet rock paneling and trim and light framing duties
- Worked on a team to find and determine where mold is located in house and making sure we sealed and extracted the mold properly
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
Education
Some College (No Degree) -
Austin Community College
Austin, TXSome College (No Degree) -
Lamar University
Port Arthur, TXHigh School Diploma -
Bridge City High School
Bridge City Tx05.2000
Skills
- Construction
- Maintenance
- Mechanical knowledge
- Carpentry
- Electrical experience
- Landscape maintenance
- Time management
- Microsoft Excel
- HVAC
- Microsoft Word
- Restoration Industry Experience
- Mold Remediation
- Water Damage Restoration
- Fire Restoration
- Budget development
- Performance evaluations
Certification
Certified Pool Operator, Universal EPA HVAC , OSHA 30 hour, Fire, water and Mold.
Timeline
Regional Service Director
Hawthorne Residential Partners
06.2010 - Current
Service Manager
AIMCO
05.2007 - 06.2010
Service Technician
AIMCO
11.2005 - 05.2007
Head Glazier
Maxey Glass
01.2005 - 11.2005
Head Glazier
Russell Glass & Mirror
06.2004 - 01.2005
Window Technician
Exclusive Windows and Doors
06.2003 - 06.2004
Restoration Technician
Triangle Restoration
05.2001 - 05.2002
Certified Pool Operator, Universal EPA HVAC , OSHA 30 hour, Fire, water and Mold.
Some College (No Degree) -
Austin Community College
Some College (No Degree) -
Lamar University
High School Diploma -
Bridge City High School
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