John Gunderson
Las Vegas,NV
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
19
19
years of professional experience
Work History
Bartender
Sphere
09.2023 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed inventory levels, ensuring timely restocking of supplies to maintain operational efficiency.
- Trained and mentored junior bartenders on mixology techniques and customer service excellence.
- Collaborated with kitchen staff to coordinate food and drink pairings, enhancing overall dining experience.
- Implemented quality control measures to guarantee consistency in drink preparation and presentation.
- Served high customer volumes during special events, nights, and weekends.
Ayu Dayclub / Zouk Nightclub Bartender
Resorts World
04.2021 - Current
- Interact with customers, complete transactions and maintain work areas in high volume day / night club.
- Increase average ticket amounts by upselling customers from shelf to premium brands.
- Maintain full knowledge of all menu items, contents and preparation methods.
- Perform all opening and closing duties.
- Managed bar inventory, ensuring optimal stock levels and reducing waste through efficient ordering processes.
- Collaborated with management to develop promotional events that increased foot traffic and bar sales.
- Monitored compliance with health and safety regulations, maintaining high standards of cleanliness in the bar area.
- Resolved customer complaints swiftly, enhancing guest loyalty and retention through exceptional service recovery efforts.
- Collaborated with fellow bartenders and support staff to maintain a harmonious working environment, promoting teamwork for overall success.
Level up Bartender
Hakkasan Group
11.2016 - 12.2020
- Prepare and serve quality beverages to guests in a timely manner.
- Maintain full knowledge of all menu items, contents and preparation methods.
- Perform all opening and closing duties.
- Crafted and served innovative cocktails while ensuring high-quality customer service.
- Managed inventory levels, maintaining optimal stock of beverages and supplies.
- Led shift operations, optimizing workflow and promoting team collaboration during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Jewel Night Club Barback
Hakkasan Group
02.2016 - 11.2016
- Responsible for keeping Bartenders supplied with nightly needs.
- Provided prompt efficient, friendly and quality service at all times.
- Execute inventory of all alcohol for Managers.
- Assisted the bartenders during rush times by serving drinks.
- Supported inventory management by tracking stock levels and notifying management of shortages.
- Implemented strategies for reducing waste and improving overall workflow during busy shifts.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
Omnia Nightclub Model Beverage Runner
Hakkasan Group
12.2014 - 02.2016
- Catering to high end and celebrity clients, as well as meeting all the needs of management and cocktail servers.
- Ability to form a personal relationship with clients to create new business and maintain client loyalty.
- Excelling in a team environment with an extremely fast-paced atmosphere.
- Collaborated with creative teams to conceptualize and execute fashion shows and promotional events.
- Adapted quickly to changing environments for continued professionalism under pressure.
- Maintained cleanliness and organization of beverage stations to enhance operational efficiency.
Epic Training Center Manager
Epic Gym
12.2011 - 09.2015
- Supervised daily operations throughout the gym.
- Managed a team of 10 professional trainers.
- Developed, and maintained the department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.
Manager
La Boxing/ Anthem
01.2007 - 12.2011
- Led operational teams to enhance customer service and satisfaction across multiple locations.
- Developed and implemented training programs for staff to improve performance and retention rates.
- Streamlined processes to optimize inventory management and reduce costs effectively.
- Coordinated marketing efforts, driving membership growth through targeted campaigns and community engagement.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
No Degree - Calculus
Central Oregon Community College
Bend, OR01-1999
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Responsible alcohol service
- Payment processing
- Hospitality service expertise
- Alcohol awareness
- Health codes compliance
- Craft cocktail preparation
- Anticipating guest needs
- Point of sale systems
Affiliations
I have worked for Hakkasan Group over 7 years. I’m a hard worker and someone that my management and coworkers can count on. I possess High-energy, successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I have over 20 years in the fitness industry and have contributed to the success and growth of many gyms including Ken Shamrocks Lion’s Den, La Boxing, Xtreme Couture, Syndicate Mma and others. In that time I have mastered an abundance of useful skills to help company’s grow & success.
Qualifications
Local165 Union Bartenders school
Union Pour Card
Reliable/Dependable
Team Player
Operations Management
Contract Negotiations
Policy/ Program development
Complex problem solver
Leadership
Inventory Control
Sales
Customer Service
Timeline
Bartender
Sphere
09.2023 - Current
Ayu Dayclub / Zouk Nightclub Bartender
Resorts World
04.2021 - Current
Level up Bartender
Hakkasan Group
11.2016 - 12.2020
Jewel Night Club Barback
Hakkasan Group
02.2016 - 11.2016
Omnia Nightclub Model Beverage Runner
Hakkasan Group
12.2014 - 02.2016
Epic Training Center Manager
Epic Gym
12.2011 - 09.2015
Manager
La Boxing/ Anthem
01.2007 - 12.2011
No Degree - Calculus
Central Oregon Community College