John Gutowski
Danvers,MA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably with Massachusetts Sportservice. Skilled in food safety and customer service, adept at fostering positive guest experiences while maintaining high cleanliness standards. Achieved significant improvements in service delivery and inventory management, demonstrating a strong ability to adapt and excel in fast-paced environments. Effective [Job Title] with exceptional interpersonal skills. Dependable, punctual, and works well under pressure. Dependable Concessions Worker with eye for detail and resilient composure under pressure. Provides exceptional customer service with adept time awareness and problem-solving instincts. Enthusiastically accommodates individual concession requirements through strong attentiveness and professional demeanor.
Overview
36
36
years of professional experience
Work History
Concessions Worker
Massachusetts Sportservice
08.1995 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
- Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
- Resolved customer complaints promptly, demonstrating empathy and commitment to their satisfaction.
- Streamlined the ordering process for faster transactions and shorter wait times for customers.
- Prepared fresh, high-quality food items according to established recipes and presentation standards.
- Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
- Reduced food waste by closely monitoring inventory levels and properly storing perishable items.
- Increased customer interest by assembling attractive food displays.
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Used cash register to tender change and process cash and credit card payments.
Letter Carrier
United States Postal Service, USPS
12.1988 - 06.2023
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
Education
High School Diploma -
Revere High School
Revere, MA05.1977
Skills
- Surface cleaning
- Equipment Operation
- Food Preparation
- Food safety knowledge
- Customer Service
- Point of sale operation
Timeline
Concessions Worker
Massachusetts Sportservice
08.1995 - Current
Letter Carrier
United States Postal Service, USPS
12.1988 - 06.2023
High School Diploma -
Revere High School