John Guzman
Elizabeth,NJ
Summary
Proven leader in operational efficiency and team development, with a track record at United Airlines of enhancing customer satisfaction and streamlining processes. Excels in staff training, policy enforcement, and fostering a culture of continuous improvement. Skilled in operations management and employee motivation, ensuring high levels of professionalism and service excellence.
Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.
Dedicated airline industrie professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Manager on Duty
United Ground Express
01.2021 - 09.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Transportation Supervisor
Gate Gourmet
09.2021 - 01.2022
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
Transportation Supervisor
United Airlines
01.2018 - 01.2022
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Verified that drivers transported loads safely and complied with state DOT laws.
- Worked with service providers to resolve issues and correct delays.
Education
No Degree - Criminal Justice
Miami University
Oxford, OH01-2006
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-2000
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Policy enforcement
- Employee engagement
- Customer service
- Staff management
- Employee motivation
- Operations management
- Staff discipline
- Industrial hygiene
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Transportation Supervisor
Gate Gourmet
09.2021 - 01.2022
Manager on Duty
United Ground Express
01.2021 - 09.2024
Transportation Supervisor
United Airlines
01.2018 - 01.2022
No Degree - Criminal Justice
Miami University
High School Diploma -
Elizabeth High School
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